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Turning Stone Enterprises · 1 day ago

Assistant Front Office Manager

Verona, NY

Full-time

Onsite

Mid Level

$47K/yr - $61K/yr

3+ years exp

Turning Stone Enterprises is a dynamic organization with a diverse range of business operations, including the award-winning Turning Stone Resort Casino. The Assistant Front Office Manager plays a key role in creating a welcoming front desk experience, supporting daily operations, scheduling, and ensuring guest satisfaction.

EventsFood and BeverageHospitality

Responsibilities

Effectively schedules Supervisors and Team Members to ensure sufficient front desk coverage at all times

Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures

Orders all needed materials in a timely manner. Ensures print, office supplies, and supplies budgets are adhered to while ensuring proper supply levels

Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Movie System, Telephone System)

Ensures all areas are working properly in the absence of the Front Office Manager

Interacts with guests effectively answering questions, solving problems, and handling complaints in a timely manner

Has a professional working relationship with all other hotel functions: Accommodations, Housekeeping, Transportation, to ensure proper interaction of each area, lending itself to a complete guest package

Works closely with Player Development, Sales, and Entertainment to ensure the hotel needs of these departments are being met

Supervises and communicates daily with Accommodations and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures

Maintains complete knowledge of property management system and trains others on its intricacies

Continually monitors weekly assigned supervisor tasks to ensure satisfactory completion of duties, and redirects when necessary

Qualification

Supervisory experienceHotel systems knowledgeGuest service skillsMicrosoft WordMicrosoft ExcelCommunication skillsLeadership skillsOrganizational skills