USAA · 1 day ago
Bank Business Process Consultant I - Digital Member Experience
San Antonio, TX
Full-time
Onsite
Mid Level
$77K/yr - $139K/yr
4+ years expUSAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. The Bank Business Process Consultant I will focus on enhancing digital member experiences, providing consultation services, and developing business process solutions to meet member needs and drive operational efficiency.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Engages in the implementation of process initiatives that support the bank’s strategic roadmap
Develops customer specific business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework
Applies knowledge of the Bank operations models and aligns business deliverable processes and capabilities with business needs
Provides consultation, solutions and change management to the business on risk management processes by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements
Develops communication and change management plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
4 years of experience in business process consulting, process design and/or program/project management
Proficient knowledge of bank products and processes
Experience in implementing and sustaining change/improvements
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies
Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements
Preferred
Digital customer/member experience driving innovative website and mobile application development initiatives
Experience within the Financial Industry, specifically product management and/or Digital customer facing applications
Good balance of business strategy and technology execution experiences
Significant experience independently handling or leading cross-functional teams with minimal oversight needed from direct leader
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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2025-12-12
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2025-12-03
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