Instacart · 1 day ago
Product Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$149K/yr - $166K/yr
7+ years expInstacart is transforming the grocery industry and invites the world to share love through food. The Product Operations Manager will craft effective approaches to product enablement, amplify customer voice, and ensure quality product launches by collaborating with cross-functional teams.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Lead change management by refining processes to keep customers, shoppers, and retailers informed and prepared for product changes in a dynamic environment
Analyze customer feedback and operational trends to generate insights that directly shape the product roadmap
Bridge gaps between Product, Operations, and other teams, advising on voice of customer and ensuring alignment on key objectives
Drive product quality and operational excellence by developing feedback channels, operational playbooks, and resolving issues
Build cross-functional partnerships and use data to back your recommendations to leaders, ensuring the customer feedback contributes to product development
Qualification
Required
BA/BS degree with 7+ years of experience in operations strategy, product management, business consulting, or finance
Must also have 5+ years of experience leading and managing projects with various teams
Solid communication, presentation, and collaboration skills with a proven track record of working with internal and external stakeholders and impacting user experience
Advanced data skills: 2+ years of SQL and querying, power user of Excel/PowerPoint or Google Sheets/Slides, and experience formulating and presenting analyses and business cases to both technical and non-technical audiences
Demonstrated ability to manage multiple work streams in dynamic environments, prioritize skillfully, and drive continuous improvement through data-driven decision making
Highly motivated, forward-thinking, and readiness to grow, with proficiency in writing ChatGPT prompts, leveraging AI, and architecting automations
Preferred
Prior experience working with customer feedback data and leveraging insights to drive product enhancements
Experience working in a consumer technology company
Experience working with a multi-sided marketplace
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
2026-01-07
2026-01-07
2026-01-06
Company data provided by crunchbase