Vigo County Human Resources · 2 weeks ago
Veterans Assistance: Veterans Service Officer
Terre Haute, IN
Full-time
Onsite
Entry Level
$47K/yr - $47K/yr
1+ years expVigo County Human Resources is seeking a Veterans Service Officer for their Veterans’ Assistance Office. The incumbent will provide assistance and information to eligible veterans and their families in filing for various benefits, ensuring they receive the necessary support and resources.
Human Resources
No H1B
U.S. Citizen Only
Responsibilities
Assists veterans and/or their dependents in filing for benefits, including gathering information for claims, researching cases to determine applicable laws, eligibility and claim status, and preparing forms as needed. Assess medical records verifying/checking if illness or injury incurred in service to assists in establishing eligibility for VA benefits
Coordinates transportation for veterans to and from appointments at appropriate VA hospitals, including coordinating driver for vans, and maintaining files on mileage and usage of vans
Assimilates and disseminates current VA information, including maintaining up-to-date resource materials
Prepares and submits appropriate reports, forms, and statistics to Indiana Department of Veterans Affairs and Vigo County Commissioners
Appears at assisted living facilities, hospital or home of veteran to file paperwork
Handles widow claims based on death of a veteran, working with funeral homes getting discharge papers for military funeral and requesting grave marker for veterans
Assists local veterans organizations
Attends accreditation training yearly, including veterans meetings, seminars, and workshops
Provides technical assistance to local government agencies
Maintains files and filing system, including maintaining diary system on claimants and assistance provided
Prepares and monitors office budget, and payroll
Answers telephone and greets office visitors, determining nature of call, providing information, assistance, and direction, and receiving and answering mailings
Performs related duties as assigned
Qualification
Required
Must be a citizen of the State of Indiana
Must be honorably discharged from the United States Military Service with at least six (6) month service
Must be accredited by Indiana Department of Veterans Affairs
High school diploma or GED, with one (1) to two (2) years previous relevant experience, or any combination of education, training and experience
Must be at least 21 years of age
Working knowledge of and ability to comprehend and correctly use a variety of informational documents, including various VA forms, service records, benefit letters/updates, medical records, and other reports and records
Working knowledge of and ability to comprehend a variety of reference books and manuals, including, but not limited to, Veterans Benefits Handbook, Service Officer Guidebook, IDVA manuals/guides, Indiana Code, and Veterans Service Handbook
Working knowledge of bookkeeping practices and principles, and ability to perform arithmetic calculations to prepare purchase orders, payroll claims, budget and salary requests, and payroll documents
Working knowledge of standard office procedures and basic computer skills, and ability to apply such knowledge to a variety of interrelated processes, tasks and operations
Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare forms, correspondence, and detailed written reports as required
Knowledge of basic filing systems and ability to create and maintain accurate and complete Department files/records
Ability to properly operate standard office equipment, including computer, calculator, copier, fax machine, scanner, and telephone
Ability to effectively communicate orally and in writing with co-workers, other County departments, VA Regional Office, VA Medical Center, veterans and their spouses/dependents/survivors, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities
Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/difficult persons
Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct
Ability to provide public access to or maintain confidentiality of department information and records according to state requirements
Ability to understand, memorize, retain, and carry out oral or written instructions and present finding in oral or written form
Ability to analyze, evaluate, observe, diagnose, and investigate data
Ability to work alone with minimum supervision and with others in a team environment
Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure
Ability to apply knowledge of people and/or locations, and plan and layout assigned work projects
Ability to occasionally plan and present public speaking presentations, fund raisers, and special events
Ability to occasionally work weekend and occasionally travel out of town for conferences, sometimes overnight
Benefits
Medical
Dental
Vision
Retirement
Paid holidays
Flexible Spending Account Plans
457 Plans
Life Insurance
And others
Company
Vigo County Human Resources
Terre Haute, IN, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase