ServiceNow · 3 days ago
Lead Research Scientist, Human-AI Interaction
United States
Full-time
Remote
Lead/Staff
$146K/yr - $256K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Lead Research Scientist in Human-AI Interaction. The role involves leading research programs on AI's impact on workflows and decision-making, collaborating with various teams to design job architectures that integrate AI tools, and presenting findings to executive leadership.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead research programs exploring how AI reshapes roles, decision-making, and workflows
Conduct field studies, cognitive modeling, and simulation of human-AI collaboration in key job families
Partner with HR, Product, Digital Technology and Org Design teams to design new job architectures integrating AI tools
Partner with HR & Enterprise AI Governance to refine and expand behavioral frameworks for ethical, transparent, and trusted human-AI collaboration
Build cross-functional alignment by translating research into actionable design, policy, and training recommendations
Publish internal playbooks and frameworks that define “how ServiceNow works with AI.”
Design and employ a comprehensive suite of both subjective and objective measures of HAII quality (i.e., satisfaction, trust, accuracy, interaction logs, etc.)
Collaborate with UX Research to ensure alignment between interaction design and enterprise work design
Present findings to executive leadership, informing AI and workforce strategies
Qualification
Required
Ph.D. or Master's in Cognitive Psychology, Human-AI Interaction or HCI program with relevant AI experience, Human Factors, or related fields
8+ years of experience in applied HAII, HCI, or human-AI collaboration research with a focus on cognitive science or 8+ years' experience in Cognitive Science with a focus on AI Technology in the workplace
Proven experience in future-of-work, organizational design, or technology transformation
Expert-level skills in experimental and qualitative research methods
Exceptional communication and stakeholder influence skills
Experience working with ethics, trust, and explainability research in AI systems
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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