Apply on Employer Site

Fenwick & West · 1 day ago

Business Center Administrative Workflow Coordinator Lead

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$68K/yr - $96K/yr

2+ years exp

Fenwick & West is seeking a Business Center Administrative Workflow Coordinator Lead to join their team. This role is central to managing and optimizing task and project workflows for the firm's attorneys and business professionals, ensuring that administrative services are delivered efficiently and accurately. The ideal candidate will excel at collaborating with various stakeholders and driving continuous improvement initiatives in a high-volume environment.

Law Practice

Comp. & Benefits

Responsibilities

Oversee and assign workflow tasks using the Business Center’s internal workflow system to ensure requests are completed efficiently and on schedule

Track project progress, monitor ongoing requests, and proactively identify and resolve workflow bottlenecks to meet stakeholder deadlines

Act as the primary point of contact for project status, providing clear and timely updates to stakeholders to maintain alignment and transparency

Recognize and escalate urgent or complex assignments, working closely with the Business Center Manager to reallocate resources as needed

Assist with onboarding, mentoring, and training new team members to ensure familiarity with workflow processes and project management tools

Create, update, and deliver workflow documentation and administrative training materials to enhance team efficiency and consistency

Collaborate with Triage Lead to troubleshoot workflow-related issues, address document-related inquiries, and resolve challenges through effective problem-solving

Foster a supportive, high-volume, and self-directed team culture, by demonstrating strong customer service, communication, and collaboration skills

Remain adaptable to changing project priorities, technologies, and client requirements while upholding professionalism and confidentiality

Analyze workflow data to identify workload distribution trends and opportunities for efficiency gains

Ensure compliance with company policies, security standards, and confidentiality requirements in all workflow operations

Promote continuous improvement initiatives by gathering feedback from team members and stakeholders about workflow processes

Assist the administrative team by supporting attorney point of contact assignments, actively soliciting feedback, and ensuring that support expectations are consistently fulfilled

Support Business Center Manager in strategic planning, including task prioritization and resource alignment to meet evolving business demands

Research and recommend new templates to improve workflow automation and reduce manual processes

Maintain an updated knowledge base of templates, reference materials, and procedural guidelines for team reference

Monitor workload balance across the team to prevent burnout and maintain consistently high productivity levels

Serve as a backup for other operational support roles during peak workload periods or staff absences to maintain service continuity

Qualification

Workflow managementProject coordinationCustomer serviceCritical thinkingCommunication skillsOrganizational skillsAttention to detailTechnology adaptationProofreadingResource mobilizationMultitaskingProblem-solvingInterpersonal skillsFlexibilityTeamworkConfidentiality

Required

2–4 years of administrative experience within a legal or professional services environment

Bachelor's Degree

Demonstrates a strong service orientation, initiative, critical thinking, and problem-solving skills, with the ability to coordinate and mobilize resources as needed

Ability to prioritize and multitask effectively and efficiently in a fast-paced environment

Must be flexible and able to work under tight deadlines in a fast-paced and dynamic environment

Exhibit a high level of attention to detail to ensure the accuracy and quality of work product

Demonstrate excellent communication and organizational skills, both written and verbal

Possess the interpersonal skills necessary to support positive working relationships and to effectively communicate and interact with others, demonstrating poise, tact, and diplomacy

Capable of following complex procedural instructions and proactively seeks clarification when necessary

Proofread materials/work-product carefully and correct any errors in grammar, spelling, or typography

Protect and handle confidential and sensitive information with care and discretion

Provide exemplary client service to internal and external clients by collaborating with various departments, firm executive personnel, vendors and contractors

The ability to embrace and apply current technology and the drive to learn new tools and system processes quickly and confidently

Support and promote effective work practices, work as a team member, and show respect for all firm personnel

Demonstrate a working knowledge with applications such as Calendaring, Chrome River, Maptician, iManage, EMS, PrebillViewer, and Intapp

Benefits

Healthcare

Life Insurance

Health Savings Accounts

Flexible Spending Accounts

Wellbeing

Company

Fenwick & West

Fenwick is a leading law firm, purpose-built to guide visionary tech and life sciences companies and their investors through every stage of growth, from startups securing their first round of funding to leading publicly traded global enterprises.

Founded in 1972

Silicon Valley, CA, US

501-1000 employees