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Leybold · 1 week ago

Service Sales Engineer - Northeast

Boston, MA

Full-time

Hybrid

Mid Level

$78K/yr - $104K/yr

Leybold, part of the Atlas Copco Group, is a leader in providing innovative vacuum technology solutions. The Service Sales Engineer will act as a liaison between Leybold and its clients, promoting service products and maximizing equipment lifecycle through technical support and customer engagement.

Machinery ManufacturingManufacturing

Responsibilities

This position is an even mix of time in the home office and on-site work at some of the worlds most technologically advanced factories, to demonstrate to engineers and management how to maximixe the life of their equipment by teaching and promoting the VTS Service Ladder

Promote company service products (Service Ladder) by understanding failure modes and working to offer customers service products options that can mitigate downtime and/or failure of the equipment to maxamize the COO while delivering a positive customer experience to the assigned account base within a geographic region, focusing on all markets inlcuding: metallurgy and materials, architectural glass, energy and energy physics, food production technology, space and rocket manufacturing technology, aerospace, automotive and electric vehicle, freeze drying technology, silicon carbide technology, high tech ceramics, and more

Develop and implement a vision and a method to expand the level of business done in a geographical region which includes current clients as well as new opportunities for the Leybold products and services

Delight customers by providing outstanding technical support, service, and product selection assistance

Responsible for maintaining company property (company car, computer, office equipment, customer demo/loaner products, consignment stock, etc.) that is in his/her control, and or at his/her customer site

Has primary responsibility for selling the portfolio of the Leybold Services Product range

Communicate, collaborate, and support equipment sales team in carrying out operational reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business

Prepares materials for presentations and makes service sales presentations as needed

Primarily focused on developing new business from customers that have not had their pumps serviced, are lost, pumps due for service, newly installed eqiupment or competitive equipment

Analyze the current potential needs of assigned customers and communicate closely with internal teams to provide a one-stop vacuum after-sales service solutions

Qualification

Engineering/science degreeTechnical operational experienceCustomer facing experienceLead generationPC skillsPrioritize tasksInterpersonal skillsCommunication skillsProblem-solving skillsWork independently