Houchens Food Group ยท 1 day ago
Refrigeration Supervisor
Bowling Green,KY,US
Full-time
Onsite
Senior Level
7+ years expHouchens Food Group is a diversified operator in the grocery, convenience, hardware, and restaurant sectors, seeking a Refrigeration Supervisor to oversee refrigeration services. This role involves leading the execution of refrigeration services, ensuring system reliability, and minimizing downtime while managing costs and compliance with safety regulations.
RetailShoppingShopping Mall
Responsibilities
Coordinate and oversee refrigeration service activity to ensure rapid response, effective repairs, and minimal system downtime
Improve response times for emergency service calls and support timely resolution of outages and critical failures
Prioritize service work effectively by balancing emergency calls, routine repairs, and preventative maintenance needs
Ensure all work performed meets company standards for safety, quality, documentation, and cost effectiveness
Monitor recurring service issues, analyze repeat failures, and recommend corrective actions to improve reliability
Maintain accurate and timely communication with store teams during outages, equipment failures, and repair coordination
Support initiatives to reduce repair and maintenance costs through disciplined oversight, root cause analysis, and repeat-call reduction
Review and validate service invoices, repair documentation, and contractor scope for accuracy and alignment with pricing standards
Control expenses through smart purchasing decisions, ensuring parts and materials are sourced efficiently and aligned with company expectations
Track and report performance metrics including response time, repeat repairs, downtime impact, repair cost trends, and service execution outcomes
Identify service gaps and partner with the Director of Energy & Refrigeration on process improvement, equipment upgrades, and service optimization
Support inventory management practices to ensure critical refrigeration parts and materials are available when needed
Reduce waste and emergency purchasing by maintaining appropriate stock levels and improving parts planning and usage tracking
Coordinate with internal teams and service providers to ensure parts are available for scheduled repairs and preventative maintenance work
Monitor high-usage and high-failure components and make recommendations to improve standard stocking practices
Support execution of preventative maintenance (PM) programs to extend equipment life and reduce emergency calls
Ensure PM work is completed on schedule, documented correctly, and stored according to company standards
Identify chronic equipment failures and recommend long-term repair strategies or capital replacement opportunities
Coordinate seasonal readiness activities (e.g., summer load performance, defrost reliability, controls performance, condenser maintenance)
Support compliance with refrigeration environmental regulations and company standards, including refrigerant handling, leak tracking, and documentation requirements
Promote and enforce a strong safety culture across service providers and internal teams
Ensure work is performed in accordance with applicable codes, regulations, and company policies
Assist with documentation and reporting requirements related to regulatory compliance and audits as needed
Recruit and support the hiring of qualified refrigeration technicians to ensure service coverage and performance expectations are met
Build strong partnerships with store leaders, maintenance teams, and operations leadership to improve service outcomes
Provide support and communication to store teams during outages, emergency repairs, and equipment failures
Promote a culture of responsiveness, professionalism, and continuous improvement across service channels
Provide guidance to store teams on service communication protocols and outage response
Qualification
Required
7+ years of experience in refrigeration service, HVAC, or facilities maintenance (multi-site retail or grocery strongly preferred)
Strong working knowledge of supermarket refrigeration systems, HVAC systems, controls, and service processes
Demonstrated ability to support cost control through disciplined service oversight, documentation review, and purchasing practices
Strong problem-solving skills with the ability to identify patterns, root causes, and corrective actions
Strong communication and organizational skills, with the ability to manage multiple priorities and urgent service needs
Proficiency with service documentation, work orders, and invoice review
EPA refrigeration certification required
Preferred
Experience with inventory planning, parts management, or materials coordination strongly preferred
Benefits
Comprehensive benefits including health, dental, vision, and life insurance.
Participation in our 100% company-paid Employee Stock Ownership Plan (ESOP).
Company vehicle.
Company
Houchens Food Group
Houchens Food Group is a retail company that specializes in consumer goods, groceries, fruits, and vegetables.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greg Rush
Vice President, Merchandising & Chief Marketing Officer
Company data provided by crunchbase