MCI · 5 months ago
Customer Service Representative (Nights)
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Customer Service Representatives (Nights) to handle inbound calls, resolve technical issues, and ensure outstanding customer experiences during the night shift.
Business Information Systems
Responsibilities
Manage inbound and outbound calls with professionalism, empathy, and efficiency
Troubleshoot and resolve customer issues, focusing on first-call resolution
Research and retrieve information using internal systems; collaborate with other teams as needed
Accurately document and process customer claims and interactions
Follow scripts, policies, and procedures while using training resources to provide accurate answers
Handle sensitive information with discretion and maintain confidentiality
Escalate complex cases to the appropriate team or manager
Stay updated on products and processes by attending ongoing training
Meet all attendance, reliability, and night shift scheduling requirements
Qualification
Required
18 years or older with a high school diploma or equivalent
Excellent verbal and written communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Strong problem-solving, conflict resolution, and troubleshooting skills
Reliable, punctual, and motivated with a strong work ethic
Ability to multi-task, stay organized, and self-manage
Customer-first mindset: empathetic, patient, and responsive
Positive attitude and a team-player spirit
Comfortable working in a fast-paced, dynamic environment
Preferred
1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
Prior experience with contact centers or government-related accounts
Benefits
Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Supplemental Insurance
Career Growth
Fun, Engaging Work Environment
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
Founder and Chief Executive Officer
Recent News
Company data provided by crunchbase