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Benesch Law · 1 month ago

Sr. Technology Training & Adoption Analyst

Cleveland, OH

Full-time

Hybrid

Mid, Senior Level

$77K/yr - $99K/yr

7+ years exp

Benesch Law is a rapidly growing firm recognized for its commitment to employee satisfaction and diversity. The Sr. Technology Training & Adoption Analyst will design, deliver, and oversee training programs to ensure effective use of legal technology solutions, enhancing efficiency and compliance across the firm.

Law Practice

Growth Opportunities

Responsibilities

Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans

Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them

Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows

Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness

Conducts training classes for new technology rollouts as well as existing applications

Provides telephone, virtual, or desk-side assistance for software specific questions

Develops and maintains training materials, class offerings and structured learning paths for all technology solutions

Manages and updates the Firm's Learning Management System and related training materials

Partners with the Help Desk to resolve software-related issues, solutions and documentation

Participates in the testing and evaluation of new or upgraded applications prior to deployment

Stays current with emerging trends in technology training and legal software

Organizes, creates and maintains firm-wide templates

Recommends improvements to products, processes, and training methodologies that improve overall user experience

Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service

Performs additional duties and supports special projects as assigned

Qualification

Legal technology trainingIntappLiteraIManageMicrosoft Office 365Adult educationAnalytical abilityCommunication skillsPresentation skillsInterpersonal skills

Required

Bachelor's degree or comparable experience

Minimum of seven years of experience in legal technology training, adult education, or a related field

Strong understanding of legal workflows and the unique operational needs of law firms

Excellent communication, presentation, and interpersonal skills

Analytical ability to interpret data and metrics in order to measure technology adoption and training effectiveness

Preferred

Experience with legal technology platforms such as Intapp, Litera, and iManage is highly desirable

Familiarity with Microsoft Office 365, artificial intelligence solutions, and other advanced technologies is also a plus

Benefits

Discretionary bonus

Comprehensive benefits package

Company

Benesch Law

Benesch is an Am Law 200 business law firm and limited liability partnership with offices in Chicago, Cleveland, Columbus, New York, San Francisco and Wilmington.

Founded in 1938

Cleveland, Ohio, US

501-1000 employees