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Credit Union of Texas · 1 day ago

Fraud Prevention Analyst 2

Allen, Texas, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Credit Union of Texas is dedicated to providing financial services and ensuring the security of its members. The Fraud Prevention Analyst is responsible for operational support of the fraud management program, monitoring transactions for fraudulent activity, investigating claims, and ensuring compliance with relevant regulations.

BankingConsultingFinancial Services

Responsibilities

Monitor member transactions and various fraud detection systems to identify fraudulent activity such as account takeover, transactional fraud, theft of member information and other fraud-related risks

Verify required documentation and assist other team members with questions and issues regarding potential fraud

Manage real-time notifications for system alerts and member reported issues

Take appropriate steps to investigate various types of fraud claims, including debit and credit card dispute and fraud transactions (have conversations with the member regarding the fraud claim, contact merchants for pictures or receipts of fraudulent transactions) and resolve issues within existing fraud process. This includes working effectively across all departments and with members

Clearly communicate with members on the status of their fraud case

Investigate and resolve externally reported issues as directed by leadership

Maintain confidentiality during investigations

Communicate and escalate issues as appropriate to the Sr. Fraud Prevention Analyst and BSA Officer & Fraud Manager. Create reports and log cases as assigned and required

Utilize various tools to gather, analyze, and interpret data for identifying higher risk transactions

All other duties and responsibilities as assigned

Qualification

Fraud prevention toolsData analysis techniquesRegulationsCommunication skillsCritical thinkingJudgmentComputer skillsAttention to detailTeamworkInterpersonal skills

Required

MUST have experience with fraud prevention/analytic tools plus excellent communication, writing, and critical thinking skills

Strong grasp of data analysis tools and techniques; awareness of current and emerging fraud schemes

Ability to prioritize high-volume, time-sensitive workload at peak times, as well as juggle multiple competing demands with similar deadlines and bring incidents to closure

Strong attention to detail

Work effectively both independently and as a member of a team

Ability to exercise good judgment within established guidelines

Professional but firm demeanor

Exemplary interpersonal skills to work cross-functionally and collaboratively in a diverse environment

MUST have an understanding of regulations. E.g., Reg CC, Reg E, ID Theft/Red Flags, BSA/AML, UCC etc

Good judgment and discretion when dealing with sensitive topics

Able to interact with many people and multiple interruptions while staying on task

Strong computer and technology skills

Associate's or Bachelor's degree and/or equivalent experience or certifications

Minimum 1-2 years or more of similar or related experience