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VCU Health · 1 day ago

Financial Counselor - Adult Outpatient Pavilion - Remote

United States

Full-time

Remote

Entry Level

2+ years exp

VCU Health is seeking a Financial Counselor for their Adult Outpatient Pavilion position, which is a remote role. The Financial Counselor is responsible for registering patients, validating insurance eligibility, and providing customer service to ensure a smooth financial process for patients and their families.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Registers patients by securing appropriate patient and insurance information

Ensures that registration data is correct and accurate

Validates insurance eligibility

Collects co-payments

Enters information into appropriate systems

Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers

Assesses patient financial responsibility through price estimation

Provides benefit education for all insured and uninsured patients

Assists patients in securing financial assistance and applicable public benefit options

Accepts patient payments

Is a back-up to the financial counselor/cashier where applicable

Reconciles accounts in an unbilled status

Must be able to problem solve and take appropriate action when necessary to make referrals to outside resources

Ability to analyze financial data to determine documents needed for application approval and/or to establish appropriate payment arrangements

Performs daily activities with minimal supervision

Functions in a self-directed manner to accomplish routine activities

Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures

Qualification

Customer service skillsFinancial data analysisMedical insurance experienceMicrosoft OfficeHealthcare terminologySelf-directedProblem solvingEffective communication

Required

High School Diploma or equivalent

Minimum two years of experience requiring customer service skills and patient/customer centered focus

Previous experience with computers, Microsoft Office software and navigating the Internet

Must be able to problem solve and take appropriate action when necessary to make referrals to outside resources

Ability to analyze financial data to determine documents needed for application approval and/or to establish appropriate payment arrangements

Performs daily activities with minimal supervision

Functions in a self-directed manner to accomplish routine activities

Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures

Incumbents may be required to work extended hours based on organizational need

Incumbents are considered essential personnel and expected to report to work as assigned

Overtime, shift rotations and/or weekend assignments as scheduled or on as needed basis

Physical: Lifting <20 lbs

Activities: Prolonged standing, Prolonged Sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Repetitive motion: typing/keyboarding

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Steady to fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Other: Exposure to potentially hazardous and infectious substances

Preferred

Associate or bachelor's degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program

Previous patient scheduling/registration work experience in a healthcare setting

Previous work experience in a healthcare setting and knowledge of medical terminology

Experience with medical insurance

Experience with appointment registration

Company

VCU Health

Glassdoor3.6

VCU Medical Center is a school. It is a sub-organization of Virginia Commonwealth University.

Founded in 1838

Richmond, Virginia, USA

10001+ employees

https://www.vcuhealth.org

H1B Sponsorship

VCU Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (32)

2023 (37)

2022 (45)

2021 (44)

2020 (33)