Stanford Health Care Tri-Valley · 4 months ago
Service Designer
7600 Gateway Blvd - NEWARK
Full-time
Onsite
Mid Level
$55.85/hr - $74/hr
3+ years expStanford Health Care Tri-Valley is seeking a Service Designer to enhance patient and service user experiences. The role involves collaborating with various functions to design and improve service delivery channels through user research and design prototypes.
Health CareHospitalNon Profit
Responsibilities
Collaborates cross-functionally on projects aimed at reducing service users’ experience of organizational complexity. Engages colleagues with diverse interests, needs, and values throughout the process
Plans, conducts, and manages primary and secondary research to understand experience challenges for service users, and validates hypotheses using qualitative and quantitative methods, including interviews, intercepts, usability testing, and surveys
Co-creates, tests, and evaluates digital and non-digital design prototypes of increasing fidelity with service users
Communicates and builds alignment for design decisions based on user research, operational data, testing results, and industry practices through journey maps, service blueprints, and other alignment artifacts
Identifies and advocates for integration needs across the service ecosystem to deliver simpler and more consistent experiences to service users
Establishes and implements methods for measuring service user experiences, ensuring that baselines, ongoing evaluation, and adjustments are considered for relevant projects and broader organizational initiatives
Promotes human-centered design mindset and methods in support of C-I-CARE culture and Office of Patient Experience aims
Supports department leadership in communicating experience-related concepts to internal and external stakeholders
Performs other related and incidental duties as needed or assigned
Qualification
Required
Bachelor's degree in design, psychology, sociology, anthropology, education, communications or related field from an accredited university
Three (3) years working across human-centered design phases as part of service design, design strategy, user research, experience management, journey management, customer success, voices of customer/employee, or related projects or roles
Two (2) years managing projects independently in cross-functional environments; consultancy experience a plus
Understand organizational culture and achieve goals through formal and informal collaboration channels
Engender stakeholder enthusiasm for service design outcomes in alignment with broader organizational goals and initiatives
Juggle multiple improvement projects without losing sight of the experience-level objectives
Learn operational processes and tools to effectively assess experience-related challenges and root causes
Create digital, physical, or visual representation of ideas that can be evaluated, improved, and presented
Excellent communication and presentation skills, craft compelling narratives that bridge service user aspirations and operational goals
Knowledge of data privacy regulations and ethical considerations in user research and service design
Preferred
Familiarity with U.S. healthcare systems, omnichannel service delivery strategies, or leading patient, customer, and employee experience management practices
Proficiency in virtual collaboration tools such as Miro or Mural
Company
Stanford Health Care Tri-Valley
STANFORD HEALTH CARE TRI-VALLEY Stanford Health Care Tri-Valley (formerly ValleyCare) provides high-quality care rooted in science and compassion to support the health and well-being of its community in the East Bay and beyond.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reena Jadhav
Board Member, Chair Comp & Workforce
Company data provided by crunchbase