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TELUS Agriculture & Consumer Goods · 1 day ago

Consumer Goods Implementation Manager (TPM experience)

Chicago, IL

Full-time

Onsite

Director/Executive

8+ years exp

TELUS Agriculture and Consumer Goods is a leading company focused on transforming the global food system through innovative applications and data solutions. They are seeking a Consumer Goods Implementation Manager to lead their Professional Services TPM Consulting team, focusing on driving service delivery excellence and fostering executive-level client relationships in the consumer goods industry.

Food and BeverageSoftware

H1B Sponsor Likely

Responsibilities

Lead, mentor, and develop a team of Solution Architects and Business Consultants, fostering a culture of excellence, collaboration, and continuous improvement

Build and scale the consulting services team to meet growing business demands and market opportunities

Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential

Drive knowledge sharing and best practice development across the team to elevate service delivery quality

Champion a customer-first mindset while balancing team wellbeing and sustainable delivery practices

Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare

Ensure projects are delivered on time, within scope, and exceed customer expectations

Define and optimize service delivery methodologies, frameworks, and standards for both Solution Architects and Business Consultants

Monitor project health, resource allocation, and capacity planning to maximize team utilization and client satisfaction

Implement quality assurance processes and continuous improvement initiatives across all engagements

Serve as an executive sponsor and trusted advisor for strategic client accounts

Build and maintain strong C-level relationships with key customers in the CPG industry

Partner with Sales teams to scope, design, and win new consulting engagements

Identify expansion opportunities within existing accounts and drive adoption of additional services

Act as the voice of the customer internally, influencing product roadmap and platform enhancements

Develop and execute the strategic vision for Managed Services and Consulting Services aligned with business objectives

Collaborate with Product Management, Engineering, Sales, and Customer Success teams to ensure seamless customer experiences

Provide thought leadership on TPM industry trends, best practices, and competitive positioning

Drive innovation in service offerings, delivery models, and customer engagement approaches

Contribute to go-to-market strategies, pricing models, and service packaging

Leverage deep TPM and CPG industry expertise to guide complex solution designs and business decisions

Serve as an escalation point for complex technical or business challenges during implementations

Develop and share thought leadership content on TPM trends, best practices, and digital transformation

Qualification

Trade Promotion Management (TPM)Consumer Goods Industry ExpertiseSolution ArchitectureBusiness ConsultingSaaS PlatformsCloud InfrastructureClient Relationship ManagementTeam DevelopmentOperational ExcellenceLeadershipCommunication SkillsCollaborationAdaptability

Required

8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments

3-5+ years in a leadership role managing consulting, professional services, or implementation teams

Proven CPG industry expertise with strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM)

Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent

Client relationship management experience at executive levels with ability to influence and advise C-suite stakeholders

Strong business acumen with experience managing P&L, budgets, or business unit performance metrics

Excellent communication and executive presence - ability to present to senior leadership, facilitate workshops, and drive consensus across diverse stakeholders

Preferred

Trade Promotion Management (TPM) experience with deep understanding of TPM processes, systems, and industry challenges is preferred

Experience with SaaS platforms, cloud infrastructure, APIs, and enterprise system integrations

Background spanning both technical solution architecture AND business consulting/implementation

Experience in a high-growth or scale-up environment

Proven success driving service delivery transformation or operational excellence initiatives

Experience collaborating with Product and Engineering teams to influence product development

Consulting firm or professional services background (Big 4, boutique consultancy, or software vendor)

Benefits

Opportunity to lead and shape a growing consulting practice within TELUS Agriculture and Consumer Goods

Collaborative, innovative culture with commitment to professional development

Exposure to industry-leading TPM solutions and cutting-edge technology

Ability to make a meaningful impact on customer success and business growth

Company

TELUS Agriculture & Consumer Goods

TELUS Agriculture & Consumer Goods is creating better producer-to-consumer outcomes.

Founded in 2020

Calgary, Alberta, CAN

1001-5000 employees

https://www.telus.com/agcg/consumer-goods/sales-enablement-software

H1B Sponsorship

TELUS Agriculture & Consumer Goods has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)