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Mecklenburg County · 10 hours ago

Assistant Tax Collector

Mecklenburg County, NC

Full-time

Onsite

Mid Level

$47K/yr - $59K/yr

4+ years exp

Mecklenburg County is committed to providing a positive taxpayer experience and is seeking an Assistant Tax Collector. This role involves performing administrative work, assisting in operations, and providing excellent customer service while handling payments and analyzing financial records.

GovernmentOffice AdministrationService Industry

Responsibilities

Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate

Regularly updated case notes to document phone calls and office visits

Provide timely, efficient, and accurate customer service

Receive and receipt payments collected in the in-person at the services counter, from the field, through the mail, and other various ways adhering to the County and departmental money handling policies and procedures

Serve as the first point of contact to the public, representing the Office of the Tax Collector to facilitate the collection of payments and communication of information to the public

Monitor and analyze a variety of financial records and data sources

Prepare related special reports and studies, including cost studies, reports and related documentation

Coordinate and analyze financial and statistical data

Prepare, review, and submit a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies

Maintain records in areas of responsibility in accordance with State law

Participate in special projects related to financial activities

Act as a liaison between the Office of the Tax Collector and other county, city, and town departments to complete processes that require contact with other departments within the county

Execute job functions by achieving acceptable results as required by position and departmental performance measures

Qualification

Tax collections experiencePayment processingCustomer serviceAccounting proceduresCommunication skillsMicrosoft Office SuiteProblem-solvingActive listeningAdaptabilityDecision making