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Liberty Military Housing · 1 day ago

Service Manager - Orleck Heights

US-CA-San Diego

Full-time

Onsite

Entry, Mid Level

2+ years exp

Liberty Military Housing is dedicated to serving military families by providing well-maintained homes and communities. The Service Manager will oversee the resident move in/out process, manage maintenance schedules, and ensure high levels of customer satisfaction.

Property ManagementReal EstateResidential

Responsibilities

Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections

Coordinates maintenance staff and vendor schedules to align with move in deadlines

Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines

Provides residents with any charges related to move out/final inspection results

Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner

Trains and supervises other staff members regarding inspections and other service related tasks

Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices

Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction

Address and follow up on customer service concerns from Satisfacts survey

Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction

Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.)

Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems)

Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.)

Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards

Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies

Qualification

Residential property managementCustomer serviceSupervising staffVendor managementMicrosoft OfficeMulti-taskingPositive demeanorMotor vehicle operationEffective communication

Required

Position requires 2 or more years' experience in residential property management or a role with extensive customer service

Effective communication and interaction with customers, vendors, management, and co-workers; sufficient to exchange or convey information and to give and receive work direction

Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved

Must possess a positive and professional demeanor in all interactions, under all circumstances

Ability to operate a motor vehicle (valid license required)

Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required

Ability to travel to other regional locations for work, training, meetings and other work-related activities

Preferred

Prior experience with supervising one or more staff members preferred

Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred

Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)