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Jewish Vocational Service of Kansas City · 3 days ago

Senior Manager, Program Operations & Impact

Kansas City, MO

Full-time

Hybrid

Senior Level

5+ years exp

Jewish Vocational Service of Kansas City is seeking a Senior Program Operations and Impact Manager to streamline operations and establish best practices. This role involves developing policies and tools to optimize service delivery and assess program impact to support compliance and decision-making.

Communities

Responsibilities

Partner with Program Managers to develop, document, and implement program policies and procedures. Optimize service delivery processes including referral, intake, service planning, service provision, documentation and case closure

Establish, maintain, and update standard operating procedures (SOPs). Provide staff training and support as required

Partner with Senior Office and Technology Manager to ensure clear and timely communication of program operations and client service procedures that impact lobby operations

Create and refine knowledge management systems for sharing information and best practices across programs

Coordinate with Senior Grants Manager to ensure that databases and service delivery tracking systems are established and maintained in compliance with grant requirements

Train staff on proper use of database and data collection practices, ensuring consistent use of databases and tools to track client services and outcomes

Collect data and synthesize key performance and success metrics into strategic reports and dashboards for key stakeholders

Supervise Data Collection Specialist in data collection, database management, and reporting for Kansas City-based programs funded by the Missouri Office of Refugee Administration (MO-ORA)

Provide data and analysis as needed to evaluate and communicate program impact and effectiveness

Implement a quality assurance program to monitor program compliance with funding requirements

Standardize file review process across the agency and collect results for centralized review and audits

Perform other duties as may be required by supervisor

Qualification

Program managementData analysisPolicy developmentCRM/database managementMicrosoft Office proficiencyMulticultural awarenessCommunication skillsOrganizational skillsTime managementRelationship-building

Required

Bachelor's degree in Public Administration, Nonprofit Management, Business, or a related field required

5+ years of related experience with progressive team and/or project management responsibilities

Strong relationship-building, communication, and data management skills

Proficiency in Microsoft Office, Google Suite, and CRM/database management

Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years

Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks

Ability to be self-directed and highly flexible in daily work

Ability to work effectively in an environment that is multicultural and multilingual

Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators

Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication

Preferred

Previous experience with refugees/immigrants strongly desired

Benefits

Mileage reimbursement

Use of cell phone is also required, to be provided by JVS.

Company

Jewish Vocational Service of Kansas City

JVS was established in 1949 to assist Holocaust survivors, refugees and those returning from WWII, enabling them to build better lives in the United States.

Founded in 1949

Kansas City, Missouri, USA

51-200 employees