Corefact Corporation · 2 days ago
Customer Service & Client Success Associate
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $23/hr
2+ years expCorefact Corporation is looking for a service-driven and solutions-oriented Customer Service & Client Success Associate to help their clients. This role involves providing marketing support, generating new opportunities, and ensuring clients get the most out of their products and services.
AdvertisingMarketingReal Estate
Responsibilities
Provide outstanding service via phone, email, and chat—responding promptly and professionally to client inquiries
Proactively manage assigned client orders follow up queue to ensure we get the orders out in a timely manner
Guide clients through product options, marketing campaign tools, and printing services
Use Salesforce to log interactions, manage customer records, and track leads
Identify client needs and recommend solutions to support their marketing goals
Partner with teams across Marketing, Production, and Sales to drive the best possible outcomes for our clients
Resolve issues with urgency and a problem-solving mindset, ensuring every client feels valued
Qualification
Required
2+ years in a customer service or client success role, preferably in a call center or B2B environment
Familiarity with Salesforce CRM, Excel, and digital tools
Exceptional communication skills with an upbeat and professional attitude
Strong ability to multitask, prioritize, and stay organized in a fast-paced setting
Proven track record of meeting or exceeding performance goals
Team-oriented with a passion for helping others succeed
Preferred
Strong knowledge or interest in real estate, marketing, or printing industry
Benefits
Medical
FSA
Dental
Vision
401(k)
Company
Corefact Corporation
Corefact Corporation is a marketing and advertising company providing real estate products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Burnley
Chief Executive Officer
Company data provided by crunchbase