ABB · 1 day ago
Service Partner Program Manager
United States
Full-time
Remote
Mid, Senior Level
$99K/yr - $158K/yr
6+ years expABB is a global market leader dedicated to helping industries become leaner and cleaner. The Service Partner Program Manager is responsible for leading the development and management of ABB's service partner ecosystem, ensuring partners are equipped to deliver world-class service experiences to customers while collaborating closely with various teams to drive continuous improvement.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Drive implementation of service partner strategy by defining objectives, key results, and milestones in collaboration with service management and channel teams, and monitoring progress of related initiatives
Lead service partner readiness programs, ensuring partners have the necessary training, certifications, technical documentation, tools, and support to deliver ABB services effectively
Develop and manage partner enablement programs including onboarding processes, technical training curricula, certification programs, and ongoing competency development aligned with product launches and service offerings. Enhance service partner data quality, including partner capabilities database, certification tracking, and performance metrics to support business operations and decision-making
Oversee partner performance management including establishing KPIs, conducting regular business reviews, tracking service quality metrics, and implementing improvement plans
Align payment and invoicing processes with partner program requirements, ensuring accurate, timely, and compliant transactions between ABB and service partners. This includes coordinating with finance teams to streamline billing cycles, resolve discrepancies, and maintain transparency in financial operations
Coordinate cross-functional activities across service operations, product management, sales, and regional teams to ensure efficient partner program execution and resource utilization
Facilitate communication between ABB and service partners to identify and mitigate risks impacting customer experience, service delivery, or partner satisfaction
Manage partner portal and tools, train partners on service applications, resolve issues proactively, and coordinate updates to ensure effective utilization. Track and report partner program status to leadership, highlighting gaps, performance trends, and recommending solutions for partner network optimization. Continuously improve the service partner program, leveraging feedback and best practices to drive efficiency, scalability, and partner satisfaction. Ensure that partner programs follow sound methodology and execution practices as per ABB standards and compliance requirements
Qualification
Required
Bachelor's degree in business, Engineering, Operations, or 6+ years of program or project management experience, preferably in product launches, services, or operations
Customer-first mindset with passion for delivering exceptional service experiences
Excellent communication, collaboration, and stakeholder management skills
Ability to influence and negotiate with external partners and internal stakeholders
Analytical thinker with ability to connect product roadmaps to service requirements
Strong understanding of service delivery models, including field service, technical support, and customer training Data Management
Strategic thinker with ability to connect product roadmaps to service requirements
An effective analytical person with an initiative-taking, solutions-oriented mindset
Proven history of leading cross-functional initiatives in fast-paced, global environments
Proficiency in project management tools (e.g., Smartsheet, Jira, Asana, or MS Project)
Preferred
PMP, Agile, or related certification a plus
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase