Apply on Employer Site

Shield HealthCare - Medical Supplies for Care at Home Since 1957 · 1 day ago

Customer Service Agent

Carrollton, TX

Full-time

Onsite

Entry Level

$19/hr - $20/hr

1+ years exp

Shield HealthCare has provided high-quality healthcare services since 1957, focusing on customer satisfaction. They are seeking a Call Center Customer Service Agent to assist customers with their telephone orders, ensuring efficient service and accurate order processing.

Health CareMedical Device

Responsibilities

Handle incoming and outgoing customer service calls (average 75 per shift)

Resolve common customer concerns

Accurately enter customer order information into Customer Relationship Management database

Process documentation requests for initials orders, renewals, and addendums

Meet monthly performance expectations as assigned by Management

Qualification

Customer service experienceMulti-taskingProblem solvingVerbal communicationWritten communicationBilingual EnglishBilingual Spanish

Required

Minimum 1-year customer service experience

Ability to multi-task

Demonstrated problem solving ability

Excellent verbal and written communication skills

Ability to speak, read and write in English

Preferred

Spanish preferred

Benefits

Medical, Dental and Vision (Eligible first day of employment)

Flexible Spending Account

Life & Disability Insurance

401(k) with Company Match

Vacation and Sick Days

Paid Holidays

Education Assistance

Employee Referral Program

Company

Shield HealthCare - Medical Supplies for Care at Home Since 1957

With 65 years of medical supply experience, Shield is a leading provider of incontinence, urological, enteral nutrition, advanced wound care, diabetes and ostomy supplies.

Founded in 1957

Valencia, California, USA

201-500 employees