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Centene Corporation · 1 day ago

Senior Systems Engineer (Digital Employee Experience)

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $161K/yr

4+ years exp

Centene Corporation is a diversified national organization that aims to improve health outcomes through technology. The Senior Systems Engineer of DEX is responsible for optimizing Digital Employee Experience solutions and managing incident escalations to minimize business disruption.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Provides direct support and guidance to peers in troubleshooting endpoint related incidents and outages

Work closely with peer endpoint teams on root cause analysis of endpoint issues and build long-term preventive solutions

Provide occasional after-hours support to critical issues and outages

Implement the DEX Strategy that drives continuous improvements of the end user compute experience

Support planned and unplanned reporting efforts on status updates to senior and executive leadership

Coordinate problem and incident management with 3rd party vendors

Mentor, and coach peer multidisciplinary system engineers, foster a culture of innovation, accountability, and continuous improvement

As needed, facilitate Agile ceremonies (planning, stand-ups, various, etc.) to drive team performance and deliver high-quality outcomes

As needed, collaborate with Product Owners, Customer Success, Architecture, stakeholders, and cross-functional teams to prioritize backlogs and align engineering efforts with business objectives

Work with team peers to manage the escalation process for critical incidents and solution outages related to End User Technologies, ensuring timely resolution and effective communication with stakeholders

Establish and refine incident management procedures, including root cause analysis and post-mortem reviews to prevent recurrence

Coordinate with support teams, vendors, and other IT functions to address complex technical issues and restore services efficiently

Use monitoring and reporting to identify, track and trend endpoint related performance issues impacting end users and DEX score

Identify opportunities to automate processes, reduce manual effort, document procedures, and increase the reliability of End User Technologies

Stay informed of industry trends, emerging technologies, and best practices to drive innovation within the DEX domain

Performs other duties as assigned

Complies with all policies and standards

Qualification

End User Technology solutionsIncident managementAgile methodologiesNexthinkSimilar platformsData analysisContinuous improvementHigh-pressure situationsAccuracyProject managementProblem-solvingDecision makingCommunicationMentoringCollaboration

Required

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)

4 – 6 years of related experience

Experience with additional End User Technology solutions (e.g., Microsoft Endpoint Manager, ServiceNow, Cloud Computing, Group Policy, InTune, etc)

Proven track record of driving DEX improvements and measurable business outcomes

Hands-on experience with Nexthink or similar DEX platforms

Strong background in incident management, escalation handling, and service restoration for End User Technologies

Demonstrated expertise in Agile methodologies (e.g., Scrum, Kanban)

Ability to analyze complex problems and drive effective solutions in high-pressure situations

Strong analytical skills with experience using data to guide decision-making

Intermediate - Seeks to acquire knowledge in area of specialty

Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

Intermediate - Ability to work independently

Intermediate - Demonstrated analytical skills

Intermediate - Demonstrated project management skills

Intermediate - Demonstrates a high level of accuracy, even under pressure

Intermediate - Demonstrates excellent judgment and decision making skills

Preferred

Certifications in Agile (e.g., Scrum Master, Product Owner) or IT Service Management (e.g., ITIL)

Benefits

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off plus holidays

A flexible approach to work with remote, hybrid, field or office work schedules

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)