Compass Group USA · 1 day ago
COMMUNITY MANAGER LEAD
Melville, NY
Full-time
Onsite
Entry, Mid Level
$72K/yr - $73K/yr
2+ years expCompass Group USA is a specialized division of FLIK Hospitality Group focused on guest and employee services. The Community Manager Lead will provide high-level customer support, coordinate catering services, and ensure the cleanliness of office spaces while maintaining effective communication with the team and external vendors.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Provide high-level internal and external customer support with a warm welcome and seamless
Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events
Work closely with building management and hard services team to schedule preventative maintenance and general office repairs
The role will require to enter work orders and follow up with the facilities team
Culinary, menu planning and food service knowledge is an added value
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Set up catering and breaking down a catering event
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
Maintain a strong awareness of business activity and communicate all updates with your team members
Communicate and interact effectively with all other departments
May serve as point of contact for external vendors/service providers
Catering set-up knowledge & ServSafe Certified preferred
Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
Effectively solve space or amenities related issues to ensure an elevated agency experience
Work with CONDECO or any other Space Management Tool
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor
Qualification
Required
Provide high-level internal and external customer support with a warm welcome and seamless
Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events
Work closely with building management and hard services team to schedule preventative maintenance and general office repairs
The role will require to enter work orders and follow up with the facilities team
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
Set up catering and breaking down a catering event
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
Maintain a strong awareness of business activity and communicate all updates with your team members
Communicate and interact effectively with all other departments
May serve as point of contact for external vendors/service providers
Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
Effectively solve space or amenities related issues to ensure an elevated agency experience
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment
Excellent listening and oral communication skills
Basic computer skills and knowledge of office technology / equipment
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
Discreet, ethical, and committed to maintaining a high degree of confidentiality
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
Two to three years' experience in a client service / reception position within a hospitality or corporate environment
Preferred
Catering set-up knowledge & ServSafe Certified preferred
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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