Compucom Staffing ยท 1 day ago
Field Service Technician
Bowling Green, KY
Full-time
Onsite
Entry Level
$17/hr - $21/hr
1+ years expCompucom Staffing is a provider of IT staffing services and solutions, and they are seeking a Field Service Technician to join their team onsite in Bowling Green, KY. The Technician will deliver high-quality on-site IT support, troubleshoot various technical issues, and maintain strong client relationships through exceptional customer service.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Deliver high-quality on-site IT support, troubleshooting hardware, software, and network issues
Provide outstanding customer service, building strong client relationships through professional communication
Support IT and data-related tasks, ensuring timely resolution and accurate documentation
Perform triage, diagnosis, and resolution of issues related to POS systems, PCs, printers, thin clients, access points, servers, and network switch equipment
Understand and troubleshoot AC/DC and backup power concepts when required
Work at heights of 20 - 25 feet on occasion (lift equipment training provided)
Document all work performed, including notes, resolutions, and ticket closure, daily
Support cabling needs, including copper and fiber installations and connector terminations
Make informed in-field decisions to ensure positive outcomes and minimal downtime
Maintain excellent time management, ensuring efficient route completion and customer support
Qualification
Required
Minimum 1+ year of IT technical support experience in a field service, help desk, or desktop support role
Strong understanding of operating systems, including Windows OS, macOS, and Linux/Unix
Exceptional customer service, communication, and interpersonal skills
Ability to lift 25 lbs. and perform physical tasks as required
Valid driver's license
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase