ZIM Integrated Shipping Services ยท 1 day ago
Customer Service Coordinator - Export Support Services
VA, Virginia Beach, US
Full-time
Hybrid
Entry Level
1+ years expZIM Integrated Shipping Services is a leading shipping company, and they are seeking a Customer Service Coordinator for Export Support Services. This role involves managing export documentation functions, handling enquiries, and coordinating solutions to documentation issues for customers.
LogisticsShipping
Responsibilities
Answers incoming emails from internal teams at ZIM and GSS related to export bookings and documentation
Chases bookings with no activity or missing documentation details which are required to approve cargo for loading
Coordinates solutions to documentation issues for customers
Releases original bills of lading and executes express release for cash customers upon confirmation of payment receipt
Collects documents needed to secure hazardous approval and works with customers to sort out discrepancies
Creates and modifies export bookings for special cargo
Researches problems and performs root cause analysis in order to propose permanent solutions
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
One-year related experience and/or training in a service related industry; or equivalent combination of education and experience
Excellent Soft skills
Preferred
Previous call center experience preferred
Company
ZIM Integrated Shipping Services
Zim Integrated Shipping Services is a asset-light container liner shipping company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-01-27IPO
Leadership Team
Eli Glickman
Chief Executive Officer & President
Shmulik Rotshas
CISO
Recent News
2025-12-24
2025-12-24
Company data provided by crunchbase