Sight & Sound · 2 days ago
Customer Service Representative (Full-Time)
Ronks, PA
Full-time
Onsite
New Grad, Entry LevelSight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. The Customer Service Representative is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations through the Contact Center or theatre Box Office.
Film ProductionMedia and EntertainmentMusicTV Production
Responsibilities
Administer the highest level of quality Customer Service
Professionally and graciously meet customers’ needs when addressing difficult problems or situations
Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc
Communicate clearly and efficiently with leadership and the broader team in both locations
Complete daily tasks related to guest reservations in a timely manner
Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members
Administer and remain informed with sales and business policies and procedures decided upon by leadership
All other duties as assigned
Qualification
Required
Strong computer skills
Solid typing skills
Excellent written and verbal communication, and excellent interpersonal skills
Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
A willingness, desire, and ability to learn and serve
Ability to think critically and problem-solve in partnership with leadership
Company
Sight & Sound
Sight & Sound is a storytelling company passionate about bringing true stories of redemption to life on stage and on screen that reveal the power of the Gospel.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tiffany Murphy
Partnership Sales Manager
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