Cognizant · 1 day ago
Technical Architect – Google AI & Contact Center Solutions
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expCognizant is seeking an experienced Technical Architect with a strong background in designing and implementing solutions using the Google Customer Engagement Suite. The ideal candidate will be responsible for architecting scalable, secure, and high-performance customer engagement platforms that leverage Google's latest AI-driven features to enhance customer experience and business outcomes.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Lead the architecture design and implementation of solutions utilizing the Google Customer Engagement Suite including tools such as Google Contact Center AI Dialog flow and related APIs
Integrate Google AI solutions to automate personalize and optimize customer engagement workflows across multiple channels voice chat email etc
Collaborate with stakeholders to gather requirements define technical specifications and ensure alignment with business goals
Develop architectural blueprints technical documentation and best practices for solution deployment and maintenance
Oversee migration of legacy systems to Google based platforms ensuring minimal disruption and maximum value
Provide technical leadership and guidance to development teams ensuring adherence to architectural standards and best practices
Stay updated on emerging Google AI capabilities and customer engagement trends proactively recommending innovative solutions
Ensure the security scalability and reliability of customer engagement systems
Conduct technical reviews performance assessments and optimization initiatives for deployed solutions
Qualification
Required
Bachelors or Masters degree in Computer Science Information Technology or a related field
5 years of experience in technical architecture with a focus on customer engagement platforms
Hands on experience with the Google Customer Engagement Suite Google Cloud Platform and Google AI tools such as Contact Center AI Dial flow Vertex AI
Proven track record in designing and deploying scalable cloud native solutions
Strong knowledge of APIs microservices and integration patterns
Experience with data privacy security and compliance best practices in customer engagement solutions
Excellent communication leadership and stakeholder management skills
Ability to work in cross functional teams and mentor junior architects and engineers
Preferred
Google Cloud Professional Architect certification
Experience in AI- powered conversational platforms omnichannel contact centers and automation technologies
Knowledge of machine learning natural language processing and analytics as applied to customer engagement
Familiarity with agile methodologies and DevOps practices
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase