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Shake Shack · 1 week ago

Director, Core Digital Platforms

Atlanta, GA

Full-time

Hybrid

Director/Executive

10+ years exp

Shake Shack is one of the fastest-growing hospitality brands, committed to crafting unforgettable experiences for guests. The Director of Core Digital Platforms will define, operate, and scale foundational digital platforms, ensuring reliability, performance, and security while influencing vendor roadmaps and enabling new digital guest experiences.

Hospitality

H1B Sponsor Likely

Responsibilities

Set and communicate the vision and strategy for Shake Shack’s core digital platforms; align roadmaps to business growth and guest experience goals

Lead, mentor, and motivate a high-performing team of Technical Platform Managers overseeing core systems including Shack Stack, Payments, OMS, Kiosk, Fraud, Identity, and Observability. Serve as the Technical Platform Owner for AI Platforms, providing strategic and hands-on leadership to drive performance, reliability, and innovation

Serve as the executive owner of foundational platform architecture, ensuring reliability, scalability, and seamless integration across internal APIs and partner systems

Influence and manage strategic vendor relationships (e.g., Okta, JTech/Sinch, Square, FreedomPay, Kount), ensuring joint accountability, roadmap alignment, and measurable outcomes

Define and drive reliability and resilience standards - uptime SLAs, MTTR, incident response playbooks, error budgets, observability frameworks

Partner cross-functionally with Product, Digital Engineering, Restaurant Tech, and AI engineering teams to enable new digital capabilities and eliminate friction across the guest journey

Communicate platform health, performance insights, risk, and investment decisions with clarity to executive and operational stakeholders

Qualification

Technology leadershipMicroservices architectureCloud (AWS) architectureVendor managementTeam developmentStrategic leadershipContinuous improvementEffective communication

Required

10+ years in technology leadership roles managing mission-critical platforms in high-scale consumer, digital commerce, or QSR environments

Strong technical acumen in microservices, APIs, identity, payments, fraud, and cloud (AWS) architectures

Demonstrated success managing vendor partnerships, negotiations, and influencing product roadmaps

Proven ability to hire, coach, develop, and grow high-performing teams

Ability to communicate effectively with executives and lead change at scale

Benefits

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts

Development and Growth Opportunities

Company

Shake Shack

Glassdoor3.5

Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation.

Founded in 2004

New York, New York, US

5001-10000 employees

https://careers.shakeshack.com

H1B Sponsorship

Shake Shack has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)