Hearst Health ยท 1 day ago
Implementation Training Consultant, Financial
Dallas, TX
Full-time
Hybrid
Mid LevelHomecare Homebase is dedicated to helping home health and hospice organizations overcome business and technological challenges. The Implementation Training Consultant, Financial will ensure successful implementation of software, provide training, and support clients in financial operations.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations
Following the implementation methodology and ensuring team members are also following the methodology
Conducting end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product
Investigating user problems and needs, identifying their source and determining possible solutions
Assisting in the development and maintenance of end-user documentation including training manuals and internal documentation
Guiding customers towards established best practices
Supporting the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application
Independently researching customer inquiries and determining sources of issues
Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
Maintaining product knowledge as new enhancements and functionality are released in the application
Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values
Qualification
Required
Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience
Skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite
Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
Ability to prioritize workload and delegate assignment as necessary
Passion for customer service that ensures the needs of the customers are met throughout their implementation
Ability to function with minimal supervision without affecting the quality of their work
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
Ability to travel and/or support up to 70% in service of our clients across the country
Benefits
Competitive pay
Robust benefits
Professional development opportunities
Flexibility
Meaningful work
A company that gives back
Company
Hearst Health
The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Denielle G. deWynter
Chief Financial Officer & SVP
Company data provided by crunchbase