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Rad AI · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $120K/yr

3+ years exp

Rad AI is on a mission to transform healthcare with artificial intelligence, specifically in the field of radiology. They are seeking an experienced Customer Success Manager to help drive customer adoption and retention while building strong relationships with their expanding customer base of radiology groups and hospital systems.

Artificial Intelligence (AI)Enterprise SoftwareHealth Care

Responsibilities

Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal

Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback

Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams

Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists

Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice

Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement

Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value

Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Qualification

Customer success experienceHealthcare industry knowledgeSaaS solutions knowledgeRelationship management skillsProject management skillsCoaching skillsCommunication skillsOrganizational skillsAdaptabilityCollaboration skills

Required

Bachelor's degree or above

3+ years of relevant customer success experience within a healthcare environment

Excellent people/relationship management, coaching, and communication skills with the ability to influence others

Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation

Practical working knowledge of SaaS solutions, implementations, and technical concepts

Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment

Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

Ability to work in the Central or Eastern time zone