Quest Diagnostics · 1 day ago
Specialized Testing Associate II
Lewisville, TX
Full-time
Onsite
Mid Level
$27.81/hr - $27.81/hr
3+ years expQuest Diagnostics is a leading provider of diagnostic information services. The Specialized Testing Associate II is responsible for supporting both direct clients and Business Unit clients for all aspects of specialized testing, focusing on relationship management, expedited problem resolution, and escalation of issues.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Provide regular feedback on overall department workflow and process improvements
Perform multiple processes across the Esoteric sites
Complete tasks in multiple Laboratory Information Systems and QLS
Monitor specialized testing orders from creation to reporting
Responsible for customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures
Serve as a liaison between the client and the technical departments
Proactively identify opportunities to reduce service failures for client accounts
Contact clients to resolve any issue related to patient testing and result reporting
Resolve specialized testing problem samples including accessioning, labeling, work sheeting and delivery to testing bench using established protocols
Complete specialized test adds including accessioning, labeling and delivery to testing bench using established protocols
Research specialized testing related Referral Testing inquiries and problems
Provide laboratory results to clients using established protocols
Document the call history in the required system and maintain complete and accurate records
Deliver information on supplies, new tests, services and products to clients
Educate and offer guidance to clients about Quest Diagnostics lab processes and services
Troubleshoot and triage both routine and complex medical/technical requests
Cancel or delete testing using established protocols
Report and escalate client concerns using established protocols
Responsible for maximizing quality and efficiencies to meet department goals
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position
Qualification
Required
Minimum of three (3) years of successful customer service experience as a Specialized Testing Associate I or higher
Previous medical or clinical laboratory background required
High School diploma or equivalent (required)
Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Broad knowledge of specimen requirements for medical laboratory tests and the requirements for different methods of sample preservation
Thorough knowledge of laboratory operations
Comprehensive knowledge of medical and laboratory terminology
Understand the importance of Quality Service and how it is measured
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Strong computer skills (Word, Excel, PowerPoint, Access)
Ability to multi-task and work in a fast-paced environment
Ability to work under pressure with a high degree of accuracy
Strong organizational skills
Ability to analyze and solve problems
Good listening skills
Ability to maintain a professional and tactful manner in stressful situations
Exhibit comfortable interaction with technical staff and other departments
Ability to deal with client information in a confidential manner
Preferred
Bachelor's degree (preferred)
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-06
Company data provided by crunchbase