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Texas Health and Human Services · 1 day ago

LTCR Provider Investigations Inspector

Houston, TX

Full-time

Onsite

Mid Level

$5,035.99/mo - $6,779.24/mo

Texas Health and Human Services is committed to creating a positive impact in the lives of Texans. They are seeking a Provider Investigations Inspector to conduct on-site inspections and investigations related to abuse, neglect, and exploitation in various long-term care facilities. This role involves traveling extensively across the state and requires strong analytical and communication skills.

Health Care

Responsibilities

Conducts interviews concerning the allegation of abuse, neglect, or exploitation

Collects evidence pertinent to the investigation

Uses critical thinking and sound judgment to analyze evidence related to the allegation

Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred

Communicates professionally and appropriately via all communication mediums

Promotes and demonstrates appropriate respect for cultural diversity

Behaves ethically and adheres to HHSC Standards of Conduct

Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition

Participates in continuous training

Attends work regularly in accordance with agency leave policy

Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management

Travels using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided

Performs other duties as assigned and required to maintain unit operations

Qualification

Provider Investigations knowledgeTexas laws knowledgeCrisis intervention techniquesInterviewing skillsEffective communicationCultural diversity awarenessComputer proficiencyCritical thinking

Required

Valid driver's license

Experience interacting with or communicating with members of the public, in person or by phone

At minimum, the applicant must have 60 hours of college credits from an accredited college or university

Knowledge of Provider Investigations agency policies, procedures, and standards

Knowledge of Texas laws relating to Provider Investigations and protective services

Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities

Knowledge of crisis intervention techniques and skills

Knowledge of differing cultures/ethnic groups and values

Skill in establishing and maintaining effective working relationships

Skill in effective verbal and written communication

Ability to work in a potentially emotion-filled environment

Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office

Ability to operate standard office equipment, including fax and copy machines

Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities

Ability to work in environments where violent and dangerous individuals may be present