BrightEdge · 11 hours ago
Customer Success Manager, Agency
Cleveland, OH
Full-time
Onsite
Mid Level
$90K/yr - $110K/yr
3+ years expBrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. The Customer Success Manager for the Agency business will work closely with digital marketing agencies to support their strategic application of BrightEdge technology and drive their organic search initiatives.
AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
Responsibilities
You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value
You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute quarterly customer success plans
You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on critical metrics for customer success
Qualification
Required
Bachelor's Degree
3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
Experience working towards a renewals and upsell quota
Excellent verbal and written communication, with an entrepreneurial mind
Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
Experienced background in SaaS, digital marketing, and/or SEO required
Benefits
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy
Company
BrightEdge
BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
501-1000 employees
H1B Sponsorship
BrightEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$61.9MKey Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M
Leadership Team
Lemuel Park
Co-Founder & CTO
Judd Lee
Chief Financial Officer
Recent News
Venture Capital
2025-12-05
2025-11-09
Company data provided by crunchbase