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Aston Carter · 2 days ago

Collections Specialist

Hopkins, MN

Contract

Hybrid

Mid Level

$20/hr - $28.84/hr

3+ years exp

Aston Carter is a globally recognized company specializing in corporate talent solutions. They are seeking a dedicated Collections Specialist to manage and enhance customer account portfolios, focusing on invoice aging and customer interactions while resolving disputes and expediting payments.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Manage a portfolio of customer accounts, focusing on invoice aging, customer interactions, credit holds, and general portfolio management

Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill

Coordinate the resolution of customer disputes with internal departments and customer contacts

Work directly with customers to analyze account history

Collaborate with internal teams to analyze and resolve customer issues, focusing on root causes

Contact customers when new orders go on hold to resolve disputes and expedite payments

Participate in the credit approval process as needed

Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates

Identify and escalate accounts that require demand letters or handling by third-party collection agencies

Qualification

Collections experienceCustomer service skillsAccounts receivableAging reportsSAP S4HANAMulti-taskingHigh workload managementBasic account reconciliations