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Signify Technology · 2 days ago

Global Director of IT Operations & Infrastructure

Thousand Oaks, CA

Full-time

Onsite

Director/Executive

$180K/yr - $200K/yr

10+ years exp

Signify Technology is a global provider of IT systems and services, seeking a Global Director of IT Operations & Infrastructure. This role involves leading a team to develop and execute the IT Infrastructure and Operations transformation strategy while ensuring compliance with industry standards and optimizing IT operations for business value.

Information TechnologyRecruiting

No H1B

Responsibilities

Lead the IT Infrastructure and Operations team to develop and execute the firm’s IT Infrastructure and Operations transformation strategy, including strategy, operating model, product/service offerings, and workforce

Ensure the efficient and optimized deployment and management of end user computer devices such as laptops, desktops, and mobile devices

Implement and manage compliance with standards such as NIST/CMMC, ISO270001, PCI, GDPR/CCPA

Oversee ITIL best practices in areas such as change management and patch management

Manage vendors for purchasing and managed services for network, cloud infrastructure, on-premises infrastructure, cyber security, and database management

Oversee the help desk to support end users, utilizing metrics and KPIs to ensure service effectiveness

Lead the consolidation of multiple Windows domains and conduct a physical inventory of IT assets

Ensure business continuity and disaster recovery strategies are in place and tested regularly

Promote and oversee the application of emerging IT trends that can drive business value

Ensure IT Infrastructure is configured in the most optimal, cost-effective way

Troubleshoot problems as needed

Foster a culture of innovation, transparency, and accountability in IT

Apply project management skills to manage projects and maintain timelines

Delegate tasks and responsibilities to team members effectively

Monitor and evaluate employee performance, providing regular feedback and coaching

Manage time and attendance records using ADP Workforce, ensuring accuracy and compliance

Conduct performance reviews and set performance goals

Identify training and development needs, facilitating appropriate training programs

Address performance issues promptly and constructively

Work closely with HR on disciplinary actions, ensuring fair and consistent application of policies

Participate in the recruitment process, including interviewing and selecting candidates

Assist in the onboarding and training of new recruits

Manage termination processes in accordance with company policies and legal requirements

Identify and attract top talent to the organization

Support the promotion process by identifying high-potential employees and providing development opportunities

Ensure a fair and transparent promotion process

Perform other related duties as assigned, in accordance with business needs and organizational goals

Qualification

IT Infrastructure ManagementVendor ManagementMicrosoft StackCloud (Azure)Active DirectoryPerformance ManagementInfrastructure as CodeHR CollaborationCommunicationInterpersonal SkillsProject ManagementTeam Leadership

Required

Bachelor's or Master's degree in computer science, information systems, business administration, related field, or equivalent work experience

10 or more years of experience in IT or business/industry

Demonstrable experience in a management role within IT infrastructure and operations, ideally within a global SMB with high complexity

Proven vendor management skills, including purchasing and managing services in areas of network, security, and database management

Extensive hands-on experience with Microsoft Stack, Linux, Cloud (Azure preferred, AWS a plus), and SQL Server

Practical experience with traditional Active Directory and Azure Active Directory (Entra ID)

Working knowledge of MFA, SD-WAN (CATO), Cisco Meraki (LAN and WLAN), Microsoft/Office 365, FreshService/ServiceNow, ManageEngine or another UEM tool, and MDM

Experience with leveraging Infrastructure as Code

Proven experience in a supervisory or management role

Strong understanding of performance management principles

Proficiency in using ADP Workforce or similar HR management systems

Excellent communication and interpersonal skills

Ability to work collaboratively with HR and other departments

Ability to work the expected hours (typically 40 per week), consistently arrive at work at the agreed time, and follow Company rules regarding breaks and meal periods

Communicate effectively both orally and in writing; ability to be understood in face-to-face or remote communication, and over telephone or computer

Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors in a low to moderate noise environment with frequent deadline pressures

Prolonged periods sitting at a desk and working on a computer; ability to lift, carry, push, and pull objects weighing up to 10 pounds

Ability to read small print and view a computer screen for prolonged periods; prepare or inspect documents; operate office equipment

Ability to hear average or typical conversations and receive ordinary information; communicate effectively via phone