Apply on Employer Site

Banc of California · 1 day ago

Teller - Whittier

Whittier, CA

Full-time

Onsite

Mid Level

3+ years exp

Banc of California, Inc. is a bank holding company headquartered in Los Angeles focused on providing banking and treasury management services. The Teller position is responsible for being the first point of contact for customers, assisting with retail banking transactions, and ensuring a positive customer experience while adhering to company policies and regulations.

BankingFinanceFinancial Services

Responsibilities

Assists customer inquiries and requests regarding current accounts

Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed

Processes all types of new account transactions; cross-sells the Bank’s products and services; strives to meet or exceed branch goals

Responsible for responding to customer inquiries, resolving issues, and recognizing cross sales opportunities. Educate customers on alternative channels that provide service

Performs daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures as necessary

Multitask among multifaceted job roles to address all service or transaction needs, including cash transactions and opening basic accounts

Researches and resolves cash differences

Coordinates with Branch Manager regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected

Maintains a comprehensive knowledge of all Bank products and services

Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type

Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct

Performs other duties and projects as assigned

Qualification

Retail banking experienceBank Secrecy Act complianceMath skillsBank productsCommunication skillsCustomer service skillsRelationship buildingAttention to detailTeamworkFlexibility

Required

High School Diploma or equivalent required

Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills

3+ years of retail banking experience in a financial services industry

Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs

Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts

Relationship building, collaboration and teamwork

Intermediate experience, knowledge and training in all operational activities and terminology

Exceptional oral, written and interpersonal communication skills

Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers

Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment

Ability to work accurately with close attention to detail

Ability to maintain confidentiality of sensitive information

Ability to remain flexible in order to adapt to changes in the work environment

Ability to work with general supervision while performing duties

Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone

Preferred

Bachelor's degree preferred

Benefits

You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.

We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

Eligible team members receive paid vacation days, holidays, and volunteer time off.

To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.