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REV Group, Inc · 1 day ago

Technical Customer Service Representative I

Ocala, FL

Full-time

Onsite

Mid Level

3+ years exp

REV Group, Inc. is a leading manufacturer of specialty vehicles for the fire and emergency markets. They are seeking a Technical Customer Service Representative I to respond to customer parts research requests, facilitate parts sales, and provide exemplary customer service while collaborating with various teams.

AutomotiveManufacturing

Responsibilities

Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus

Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources

Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams

Create part numbers for customers to order parts

Collaborate with customer service and purchasing team to identify replacements for obsolete parts

Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use

Organize and maintain files for parts research findings for specific fire apparatus and specific parts

Recommend and sell aftermarket parts according to established goals

Provide sales promotion, pricing, and technical information/literature to dealers and customers

Keep operating managers informed of customer and parts sales trends

Administer company policies and procedures for functional responsibility and related activities

Communicate internally and externally using professional, clear, and concise language via telephone, email, and face-to-face conversations

Other duties and responsibilities as required

Qualification

Automotive mechanical knowledgeParts identificationResearch skillsHeavy truck componentsElectrical systems knowledgeMathematical abilityMS Office proficiencyCommunication skillsTeam player

Required

3 years of fire apparatus-related work and 2 years of production line-related work, ability to read blueprints

Requires a basic understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems

High school diploma or equivalent required

Mathematical ability is essential throughout the customer service and parts sales processes

Strong written and oral communication skills

Practical computer experience is required. (MS Office suite)

Ability to sit for extended periods while working at a computer

Occasional standing, walking, or moving about the office/warehouse

Ability to lift or carry items up to 10–15 pounds (such as files, laptops, or office supplies)

Manual dexterity to operate a keyboard, mouse, and other office equipment

Visual ability to read documents, screens, and reports

Clear verbal communication for meetings, phone calls, and presentations

Ability to focus on detailed tasks for sustained periods

Company

REV Group, Inc

REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreational Vehicles.

Founded in 2008

Milwaukee, Wisconsin, USA

5001-10000 employees