I.T. Solutions, Inc. ยท 1 day ago
Desktop Support Specialist
Richmond, CA
Full-time
Hybrid
Entry, Mid Level
$35/hr - $40/hr
2+ years expI.T. Solutions, Inc. is seeking a Temporary Desktop Support Specialist to provide technical assistance and support for computer systems, software, and hardware. The role involves troubleshooting, equipment support, and ensuring optimal performance through client device installation, repair, and upgrades.
ConsultingInformation TechnologyOutsourcingProject ManagementSoftware
Responsibilities
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
Determine and execute the best solution for the issue based on available information and details provided by users
Properly configure and deploy hardware and software
Standardize and automate processes using scripting technology
Oversees system image management to align with company security guidelines or SOP (standard operating procedure)
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts
Qualification
Required
2+ years of experience as a Service Desk Specialist
Above average understanding of computer systems, mobile devices, and other technology products
Ability to diagnose and resolve basic technical issues, as well as, researching new ones
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions
Excellent organizational, communication, time management, problem-solving, and customer-service skills
Ability to understand and execute technical manuals, documentation, and guides
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues, and concept in non-technical terms
Must possess excellent verbal and written communication skills
Team-orientated and available for evening/weekend work when necessary
Must be able to lift up to 50 lbs
Preferred
Computer-related qualifications and certifications will be viewed favorably
CompTIA A+ (Plus) certification preferred
Great emphasis on customer service
Ability to multitask in a fast-paced environment
Experience with supporting audio video events preferred
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.)
Experience working in a laboratory environment preferred
Benefits
Comprehensive and highly competitive benefits package
Company
I.T. Solutions, Inc.
itsoli is a Consulting and Professional Services firm that provides the in-depth expertise your business needs and the flexibility your changing environment requires to help you succeed.
201-500 employees
H1B Sponsorship
I.T. Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (19)
2023 (19)
2022 (22)
2021 (8)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Tina Khouri
Partner
Company data provided by crunchbase