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Ergon Inc. · 1 day ago

Customer Support Coordinator

Chandler, AZ

Full-time

Onsite

Mid Level

3+ years exp

Crafco, Inc. is a leading manufacturer in pavement preservation products, seeking a Customer Support Coordinator to enhance customer experience. This role involves managing customer orders and serving as a communication hub between sales and production departments to ensure customer satisfaction.

AdvertisingEnergyMarketingRenewable Energy

H1B Sponsor Likely

Responsibilities

Process customer orders received via email, phone, and fax in a time sensitive manner

Respond to customer questions and inquiries within a reasonable time frame depending on the level of urgency

Verify customer order information, product identity, quote, tax situation, and other information before entering orders into SAP. Immediately inform the customer of any discrepancies within their purchase order and work to correct issues

Check material availability and be able to suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply

Coordinate with other departments as needed to ensure customer's orders/requests are being met and notify the customer immediately of any issues that arise

Build sustainable relationships and trust with customers and sales representatives through open and excellent interactive communication

Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service

Qualification

Customer service experienceSupply Chain experienceSAPSalesforceMS OfficeListening skillsEmpathyCustomer follow-upVerbal communicationWritten communication

Required

Proven customer service work experience for a minimum of 3 years

Proficient in English with excellent verbal and written communication skills

Demonstrated written communication skills with excellent grammar in handling e-mail responses with professionalism

Tool/Program Requirements: Working knowledge of customer service software. Strong computer competency in MS Office applications

Customer Experience (CX) Skill Requirements: Exceptional listening skills, empathy, customer follow-up and the ability to build customer relationships through positive interactions

Preferred

2+ more years of Supply Chain experience in a manufacturing environment preferred

SAP and Salesforce experience preferred

Benefits

Profit Sharing

Matching 401(k)

Health

Life

Disability

Dental

Vision

Holiday

Personal

Sick Time

Maternity Leave

Company

Ergon Inc.

Family-owned and operated, the Ergon companies were brought together over 60 years ago in the petroleum industry's service sector.

Founded in 1954

Flowood, Mississippi, USA

1001-5000 employees

http://ergon.com

H1B Sponsorship

Ergon Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (1)

2022 (3)

2021 (1)

2020 (2)