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Rosnet · 1 day ago

Client Services Representative

PARKVILLE, MO, US

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $40K/yr

Rosnet is a leading restaurant back-of-house solution, providing tools and data analytics to help clients boost their profitability. The Client Services Representative plays a vital role in delivering timely and accurate support to Rosnet users, engaging with clients to resolve issues and ensuring a positive customer experience.

Business Information SystemsManagement Information SystemsOperating SystemsSoftware

Comp. & Benefits

Responsibilities

Be the face of Rosnet for users and contribute to exceptional client service standards

Positively engage with client users to resolve issues via phone, email, and other communication channels

Maintain detailed and clear case notes, providing client-facing updates within a ticket management system (Zendesk)

Troubleshoot, diagnose, and resolve client issues using proprietary Rosnet software and incoming data sources from clients and third parties

Proactively monitor, log, and address internal system alerts

Assist in achieving team productivity and efficiency initiatives

Participate in and contribute to team meetings and training sessions

Maintain a working knowledge of computer software, operating systems, and browsers

Develop a basic understanding of Android and iOS operating systems and mobile devices

Develop basic networking knowledge

Qualification

Software product knowledgeSaaS experienceDigital literacyMicrosoft OfficeRestaurant industry knowledgeVerbal communicationWritten communicationTime managementAttention to detailTeamwork