Etsy · 1 day ago
Senior UX Researcher, Machine Learning
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$136K/yr - $176K/yr
3+ years expEtsy is the global marketplace for unique and creative goods, and they are seeking a Senior User Experience Researcher who will blend data science and human insight to enhance their machine learning systems. The role involves designing and leading research to improve user experiences with features powered by machine learning, collaborating with engineers and data scientists, and communicating insights effectively to cross-functional teams.
Consumer GoodsE-CommerceInternetRetailSales
Responsibilities
Design and lead research that blends quantitative analysis with qualitative storytelling to illuminate how buyers and sellers experience Etsy’s machine-learning-powered features (e.g., data-driven segmentation, survey analysis, journey mapping)
Partner with ML engineers and data scientists to identify where human insights can inform model training, evaluation, and optimization
Study how users interpret algorithmic recommendations, search results, and ad placements — and how those systems can better align with user intent, expectations, and delight
Combine attitudinal data derived from interviews, usability studies, and surveys with behavioral and analytics data to identify impactful opportunities to improve our ML models
Develop evaluation frameworks that combine quantitative metrics (relevance, engagement, fairness) with human experience measures (trust, satisfaction)
Communicate insights through engaging storytelling — turning data, quotes, and trends into clear guidance for cross-functional partners
Qualification
Required
You've led user research in complex, data-driven environments and have 3+ years of experience influencing product decisions
You are confident with qualitative and quantitative user research methods like contextual inquiry, usability testing, survey design, and diary studies
You have experience with database querying (BigQuery / SQL) and are familiar with statistical programming (R, Python) and advanced analytics
You have experience with AI-powered products (e.g., large language models, conversational AI, generative AI) and a robust understanding of the underlying technology and unique user challenges
You are familiar with human-in-the-loop workflows, reinforcement learning from human feedback (RLHF), or model interpretability
You love collaborating across disciplines — translating between the perspectives of machine learning engineers, designers, and product managers
You're motivated by making technology more human, transparent, and trustworthy
Preferred
You have experience researching or supporting Search, Recommendation, or Ads systems in large-scale marketplaces
You hold a Master's or Ph.D. in Human–Computer Interaction, Data Science, Statistics, Cognitive Science, Sociology, or a related field
Benefits
Equity package
Annual performance bonus
Competitive benefits that support you and your family
Company
Etsy
Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items.
1001-5000 employees
H1B Sponsorship
Etsy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (46)
2023 (32)
2022 (52)
2021 (45)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$747.26MKey Investors
Elliott Management Corp.Index VenturesAccel
2025-06-12Post Ipo Debt· $650M
2024-02-01Post Ipo Equity
2017-05-15Post Ipo Equity
Leadership Team
Josh Silverman
CEO
Zofia Ciechowska
Vice President, People Strategy
Recent News
Small Business Trends
2026-01-08
Digital Commerce 360
2026-01-07
2026-01-07
Company data provided by crunchbase