Focal Point, LLC · 5 days ago
Customer Support Analyst (Hybrid)
US-CT-New London
Full-time
Hybrid
Mid Level
$45K/yr - $50K/yr
3+ years expLegrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Team in New London, CT on a hybrid basis. The role is responsible for validating and completing incoming customer orders, managing customer relationships, and ensuring timely delivery of orders.
Industrial ManufacturingLightingManufacturingSmart Building
Responsibilities
Validates and executes orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer’s direction
Provides direct interface between customers and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company's capabilities. Interacts with customers to make recommendations to ensure the completeness and accuracy of orders in order to meet the customers’ needs
Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met
Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc
Assists with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%
Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability etc., to enable the Company a better opportunity to service the customer
Evaluates trade-off of time, cost and service to satisfy both the Company and its customers
Manages the order-to-delivery flow for key customers / project orders
Resolves conflicts/issues in shipping and delivering orders on time as requested by the customer
Performs other similar and related duties as required
Qualification
Required
B.S. degree in Logistics or Business or equivalent work experience
3+ years of relevant Customer Service or Sales experience
Excellent skills in project management, demonstrated ability to make timely and effective decision, handle multiple priorities and effectively delegate responsibilities to ensure high quality service is delivered on time and within budget
Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load and effectively manage the requirements of multiple customers concurrently
Must have demonstrated exceptional customer service skills and a strong customer orientation
Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software as well as business specific software supporting business applications
Ability to use internet and web based resources efficiently and effectively
Must be highly collaborative and able to work in a team based environment
Demonstrated problem analysis and problem resolution at both a strategic and functional level
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization
Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information
Able to create effective reports, presentations and business correspondence
Preferred
Experience with SAP and Salesforce is desired
Benefits
Comprehensive medical, dental and vision coverage
High employer 401K match
Above-benchmark paid maternity and parental leave
Paid time off to volunteer
Active/growing Employee Resource Group network
Short-term and long-term disability benefit plans
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off (PTO) and holiday pay
Company
Focal Point, LLC
Founded more than 25 years ago Focal Point, a brand of Legrand, is a Chicago-based architectural lighting and integrated acoustical systems manufacturer.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Randall Chism, PHR
HR Business Partner
Recent News
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