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W&O, a Vytl Company · 1 day ago

Customer Service Specialist I

Mobile, AL

Full-time

Onsite

New Grad, Entry Level

W&O, a Vytl Company, is seeking a Customer Service Specialist I who will be the key point of contact in managing customer relationships throughout the order management and fulfillment process. The role involves proactive communication of order status, resolving technical and logistical issues, and ensuring customer satisfaction.

AutomotiveManufacturing

Responsibilities

Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary

Proactively communicate status and order expectations to customers

Reactively resolve any customer logistical issues

Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process

Navigate a shared email box, as well as customer portals, to find requests for quote and enter new RFQ’s in VuPoint

Navigate a shared email box, as well as customer portals, to find and download purchase orders

Navigate a shared email box to distribute and/or respond to customer communications. This communication should be timely, courteous and professional

Acknowledge receipt of purchase orders within customer portals as necessary

Assist with changes/updates to sales orders and purchase orders when necessary

Responsive to customers through prompt follow-up to order need, inquiries and issues

Assist sales and service departments with questions

Assist customers with order acknowledgements, status and questions

Engage necessary resources to resolve order fulfillment issues when they arise

Assist with following order fulfillment process for product availability and production determination

Demonstrate superior customer service through written and verbal communication in a professional manner

High level interaction with all levels of department representatives, both internally and externally

Qualification

Proficient Microsoft OfficeCustomer-focused attitudeHighly organizedEffective time-managementIndependent decision-makingLearning computer portalsAttention to detailConflict resolution

Required

High School diploma or equivalent

Customer-focused attitude (internal/external)

Highly organized

Ability to understand how your work affects other departments

Effective time-management and sense of urgency

Proficient attention to detail

Resolves conflict in a positive manner

Proficient Microsoft Office

Aptitude for learning and using computer portals effectively

Must be able to work independently and make decisions based on department procedures

Must be able to travel and have a clear driving record in accordance to company driving guidelines

Clear background check and drug/alcohol screening

Lifting up to 25 pounds

Bending, stooping, ability to stand for extended periods of time

Must be able to travel and have a clear driving record in accordance to company driving guidelines

Preferred

Some customer service experience preferred

Company

W&O, a Vytl Company

Founded in 1975, W&O is one of the world’s largest suppliers of pipe, valves, fittings as well as actuation and engineered solutions to the maritime, and upstream oil and gas industries.

Founded in 1975