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BusPatrol · 1 day ago

Program Manager (Government Operations) - Michigan

Austin, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

BusPatrol is a technology company focused on public safety, particularly in the area of student transportation. They are seeking a Program Manager (Government Operations) to oversee automated traffic enforcement and school bus safety programs, manage municipal client accounts, and foster relationships with key stakeholders across the Midwest.

GovTechLaw EnforcementPublic SafetyTransportation

Responsibilities

Manage a portfolio of municipal client accounts encompassing BusPatrols stop arm enforcement programs at the community level business unit, considering BusPatrol’s business strategy, complex regulations and supervisory expectations, including how they apply in a municipal environment

Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest

Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest

Monitor political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans

Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment

Lead escalation response and resolution planning for client issues and high-impact service needs

Oversee and guide internal team members, providing leadership and accountability for individual and team goals

Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling

Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment

Contribute to revenue forecasting and annual operating planning

Qualification

Government RelationsPolitical SupportStakeholder ManagementAnalytical SkillsCommunication SkillsInterpersonal SkillsNegotiation SkillsAttention to Detail

Required

4 years of experience in a Government and Industry Relations (GIR) role, and/or experience as a state level legislative staff member and/or in a relevant discipline with a proven track record leading comparable operations and programs is required

2 years of political support experience at the state or large municipality level is required, experience with transportation, safety, technology/security is preferred

Strong interpersonal skills, including the ability to understand diverging points of view within the community and quickly build consensus on strategy; to foster collaborative decision making and ensure success

Persuasive communication skills and the ability to translate complex concepts and programs into concise and credible messages at the highest levels of government and business, down to community stakeholders, with a proven track record of delivering high-quality work

Strong skills in building and maintaining relationships with government officials, policymakers, industry associations, and other stakeholders

Ability to advocate for the company's interests and negotiate effectively on policy issues

A strong alignment with BusPatrol's vision of student safety

Proven planning and analytical skills to evaluate complex situations and recommend effective solutions and next steps

Excellent attention to detail in all aspects of work