Glastender, Inc. · 3 weeks ago
Technical Customer Service Representative
Saginaw, MI
Full-time
Onsite
Mid, Senior Level
3+ years expGlastender, Inc. is a family-owned company recognized for its integrity and innovation in the foodservice industry. They are seeking a Technical Customer Service Representative to provide exceptional support to customers regarding installation, service, and troubleshooting of their products.
Food and BeverageManufacturing
Responsibilities
Respond to calls, emails, and chats with professionalism, empathy, and efficiency
Diagnose mechanical and electrical issues and guide customers through solution steps
Process warranty requests and replacement part orders with accuracy and timeliness
Collaborate with internal teams-engineering, production, sales, purchasing, and more-to resolve issues quickly
Identify trends and contribute to improvements in product quality, service processes, and resources for customers
Qualification
Required
High school diploma or equivalent (required)
3–7 years in technical customer service, ideally with installation, service and operation of commercial food equipment, including refrigeration
Proven ability to deliver exceptional customer service
Strong communication skills across phone, email, text, and chat
Active listening and problem-solving skills with a customer-centered approach
Ability to read technical documents and diagnose mechanical/electrical issues
Proficiency with standard office software
Independent, organized, and accountable in managing tasks
Preferred
College degree or technical certification (preferred)
Customer-facing service experience strongly preferred
Benefits
Competitive pay and benefits
Company
Glastender, Inc.
Glastender Inc., is a family-owned company manufacturing in premier foodservice equipment in the USA.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase