T-Mobile · 2 days ago
Specialized Technical Account Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $173K/yr
4+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. The Specialized Technical Account Manager will focus on delivering technical excellence for high-complexity products, serving as the technical subject matter expert for assigned customers and supporting complex deployments and feature adoption.
InternetMobileTelecommunicationsWireless
Responsibilities
Serve as SME for connected car, IoT, fleet, and telemetry solutions for assigned customers
Plan and manage large-scale and complex deployments with cross-functional teams
Conduct technical performance reviews and optimization analysis
Support product adoption, integration, and usage for high-technical-impact accounts
Provide proactive and reactive technical support to prevent escalations
Qualification
Required
High School Diploma/GED (Required)
Bachelor's Degree 4 year STEM degree and/or technical or business certifications. (Required)
4-7 years - Telecommunications/IT networking in Engineering, Sales Engineering, Field Operations, network operations, managed services or call center environments
4-7 years - Expertise in IoT, fleet, telemetry, and/or connected car platforms
Communication Demonstrates strong business writing techniques and communication skills on multiple levels including Customer, Vendor, and Executive (Required)
Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers (Required)
Troubleshooting Problem solving experience involving network and application troubleshooting skills, including root cause analysis and prevention (Required)
Product Knowledge Solid understanding of customer technologies and all T-Mobile products and services in order to understand and meet customer requirements. (Required)
Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action. (Required)
Microsoft Office Proficient in Microsoft suite (Required)
Project Management Excellent organizational, communication, presentation, execution, and multi-tasking skills, effectively managing multiple client accounts, tasks, and projects while planning and executing tasks to minimize technical downtime and disruptions. (Required)
Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)
Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)
Technical Proficiency Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design (Required)
PMP, Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, ITIL Foundation 4, etc. or equivalent (Required)
At least 18 years of age
Legally authorized to work in the United States
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$15.37B2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
2024-01-09Post Ipo Debt· $3B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
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