The Exchange · 1 day ago
Customer Service Technician III
Dallas, TX
Full-time
Onsite
Entry, Mid Level
$45K/yr - $45K/yr
2+ years expThe Exchange is a company focused on providing quality customer service in the Human Resources domain. They are seeking a Customer Service Technician III to respond to customer inquiries, manage call center operations, and ensure service quality.
E-CommerceGovernmentInternetRestaurantsRetailShopping
Responsibilities
Responds to overflow calls and monitors calls from customers to ensure accurate info is provided
Researches and resolves complex issues
Ensures quotas for service volume and timelines are met
Monitors daily logs and tracking notes for call agents
Gathers information and runs agent reports on a weekly basis
Performs other duties as assigned
Qualification
Required
Two years of experience in Human Resources and/or Human Resources Call Center
Bachelor's degree plus one year of experience in Human Resources and/or Human Resources Call Center
Position requires availability from 0700 am - 1900 pm (Monday - Friday)
HIPAA, Health Insurance and Portability Accountability Act Required within three months
Annual HR Code of Ethics/Confidentiality
Preferred
BACHELOR OF BUSINESS ADMINISTRATION
Company
The Exchange
For more than 115 years, the Exchange's mission has been to support the men and women of the armed forces during military operations
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$940M2012-04-02Debt Financing· $200M
2009-11-05Debt Financing· $90M
2009-07-16Debt Financing· $650M
Leadership Team
Mickey Bradford
Chief Technology Officer
Mike Howard
COO
Recent News
2025-07-22
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