Lumen Technologies · 2 days ago
Senior Specialized Sales- CCaaS and CCS
United States
Full-time
Remote
Senior Level, Lead/Staff
$132K/yr - $220K/yr
10+ years expLumen Technologies connects the world by igniting business growth through data and application connectivity. The Senior Specialized Sales position is responsible for driving growth in Voice, UCC, CCS, SaaS, and CaaS services by supporting large clients throughout the customer lifecycle, focusing on business development, sales strategies, and account management.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Business Development: Leverage technology to grow business through strategic planning, cross-functional collaboration, and exploring untapped market segments. Develop and maintain relationships from operational teams to the C-suite
Migration: Lead the transition of existing voice communication systems to new platforms, addressing integration challenges, data security, network readiness, and more
Accretive Sales: Contribute to revenue growth through incremental new sales
Upsell: Drive clients to purchase more or upgrade their services, focusing on value and customer-centric approaches
Cross-Selling: Offer related or complementary products to existing customers
Retention: Keep customers engaged and renew agreements, focusing on cost-effectiveness and customer experience improvements
Life Cycle: Maintain and nurture customer relationships to foster loyalty and encourage repeat business
Account Management: Manage the quote to order process, Salesforce accuracy, and strategic account plans
Qualification
Required
10 years of business-to-business sales experience in the technology sector
7 years of experience selling complex technology solutions in the large and regional enterprise and channel space, specifically CCS, SaaS, and CCaaS products
Demonstrable aptitude for selling specialized solutions to large and global businesses
Proven sales record of meeting and exceeding quotas
Success in maintaining existing customer base and cultivating new business
Ability to discuss the benefits of proposals in addressing customer needs
Success in prospecting, engaging, and acquiring new net logos
Experience in managing complex sales cycles and negotiating win-win agreements
Preferred
Experience selling a combination of cloud computing services, managed hosting, UC&C services, transport/network services, managed security, business voice services, cloud solutions, business continuity/disaster recovery, IT infrastructure services/outsourcing, IT consulting, contact center solutions, and colocation to large enterprise businesses
5 years of experience with Genesys and Cisco Contact Center ACD platforms
Experience selling software as a service in the collaboration technology space, including cloud calling/PBX and meetings technologies
Benefits
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
2026-01-06
2026-01-06
2026-01-02
Company data provided by crunchbase