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United Airlines · 1 day ago

Senior Analyst - Marketing & Loyalty Advanced Analytics

United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Full-time

Hybrid

Mid, Senior Level

3+ years exp

United Airlines is seeking a Senior Analyst in Marketing & Loyalty Advanced Analytics to partner with business and operations technology teams. The role focuses on leveraging data to analyze business performance and provide actionable insights, while supporting Co-brand partners and developing expertise in customer and loyalty data.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Leverage data from a variety of sources to analyze business performance, identify areas of opportunity, and provide actionable insights to operations leaders and front-line personnel

Partner with business stakeholders to identify key initiatives, and engage data analytics team members to execute delivery of sustainable solutions to business problems, using data analysis, advanced analytics and data engineering best practices

Test data and/or applications to validate data accuracy/quality

Track small to medium-sized projects from ideation to completion, including helping to create project roadmaps, project plans and requirements documentation

Lead status meetings and manage frequent status communication to business stakeholders, IT teams, and senior leadership as required

Qualification

Data analyticsSQLStatistical analysisMicrosoft ExcelPowerPointPythonProject managementCommunication skillsOrganizational skillsProblem-solving skillsTeamwork

Required

Bachelor's degree in a quantitative field (statistics, engineering, business analytics, information systems, aviation management or related degree preferred)

3+ years of related full-time experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)

Experience working with large datasets and reporting or visualization tools, ability to tell a story using data

Familiarity with database interface tools, SQL and programming concepts

Passionate about data analytics and visionary for how it can be applied, with strong strategic/critical thinking and problem-solving skills to complement

Ability to thrive in project environments that often start with uncertain requirements or outcomes

Ability to put definition and structure around problems and projects

Strong organization skills, and strong attention to detail

Ability to communicate complex quantitative concepts in a clear, precise and actionable manner

Outstanding writing, communication and presentation skills

Proven proficiency with Microsoft Excel and PowerPoint

Must be a team focused individual

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Master's degree

Advanced Degree in Data Sciences

Experience with statistical tools and concepts (R, SPSS)

Experience with programming language such as Python or Pyspark

Experience with Tableau, Spotfire or other visualization tools

Experience with advanced statistical analysis and modeling including linear regression, segmentation, non-linear predictive (e.g. logistic) regression and machine learning

Experience working within various facets of an airline operation

Experience with marketing and/or loyalty data a plus