TetraScience · 3 weeks ago
Senior Software Engineer - Customer Engineering
United States
Full-time
Remote
Senior Level
7+ years expTetraScience is the Scientific Data and AI company, catalyzing the Scientific AI revolution with innovative lab data management solutions. The Senior Software Engineer in Customer Engineering will work closely with customers to resolve technical issues, ensuring product reliability and enhancing customer experiences.
BiotechnologyData IntegrationData ManagementInternet of ThingsLife SciencePharmaceuticalSoftware
Responsibilities
This position includes working with customers to address customer technical issues. You will be the responsible to investigate end-to-end stability, scale and performance issues reported by TetraScience customers
Drive issues to resolution and/or identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
Simulate customer issues in lab to reproduce performance & scalability issues to increase product reliability
You will be the steward of the customer support to the engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging, extracting, and documenting relevant information
Develop tools, scripts, benchmarks, and documentation to scale yourself individually, and help customer support diagnose, troubleshoot, extract relevant information, and in cases, fix issues to reduce mean time to resolution
Qualification
Required
7+ years of experience with a proven track record of excellence in Performance, Scale, Resiliency and Customer Support
Experience resolving technical support issues and escalations efficiently
Must have troubleshooting experience with API and various types of integration at scale in AWS
Must have experience with CloudNative platforms and applications, Micro-services, Docker and SaaS deployments
Must have experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search
Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
Demonstrated experience of debugging software reliability issues in a distributed environment
Must have excellent interpersonal and communications skills. Must be self driven, innovative, and willing to take initiative
Strong familiarity with using CRMs like Zendesk or Salesforce
Bachelor's degree in engineering, or technical related field
Benefits
Competitive Salary and equity in a fast growing company
Supportive, team oriented culture of continuous improvement
100% employer paid benefits for all eligible employees
401K
Generous paid time off (PTO)
Flexible working arrangements - Remote work + Boston office as needed
Company
TetraScience
TetraScience is an R&D cloud data management company that empowers transformation in life sciences and drug discovery.
201-500 employees
H1B Sponsorship
TetraScience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$99.14MKey Investors
Underscore VCWaters CorporationDigital Science
2021-04-15Series B· $80M
2020-05-01Series A· $11M
2019-10-31Series A· $8M
Leadership Team
Patrick Grady
CEO
Siping Wang
President & CTO
Recent News
2025-12-16
Research & Development World
2025-12-04
2025-11-20
Company data provided by crunchbase