Tom Thumb Supermarket · 1 day ago
Home Shopping Manager
Dallas, TX
Full-time
Onsite
Mid LevelTom Thumb Supermarket is looking for a Home Shopping Manager to oversee E-Commerce operations. The role involves managing day-to-day operations, ensuring order accuracy, and collaborating with store personnel to maintain product availability and fulfill customer orders efficiently.
Consumer GoodsE-CommerceFood and BeverageRetail
Responsibilities
Manage day-to-day E-Commerce operations and picker performance. Ensuring quality produce and in code product are selected. Ensure customer orders are accurately picked and staged for delivery ontime. Audit order completion and accuracy. Responsible for achieving a minimum of 90 picks per hour and managing staff to achieve results
Partner with store personnel including Store Director, department heads and receiver, vendors and Operations Managers to ensure product availability. Manage the re-shop process to minimize out of stocks and substitutions. Manage future item demand. Responsible for participation and attendance at Store Director, department manager weekly meetings. Responsible for 97% in stock shopping fulfillment. Responsible for achieving less than 3% out of stocks. Responsible for eliminating missing items to 0%. Partner with drivers and observe shoppers to ensure best practices are being followed
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor and manage direct reports
Schedule shoppers to achieve efficiency and performance expectations
Proactively manage customer contact in both responding to customer calls and reaching out to customers as needed. Process customer refunds on a timely basis
Manage E-Commerce assets, equipment and undelivered product
Manage eCommerce business by using current computer applications to manage orders, communicate business directives and reporting
Perform services for drive up customers and delivery agents partnered with eCommerce
Qualification
Required
Manage day-to-day E-Commerce operations and picker performance
Ensuring quality produce and in code product are selected
Ensure customer orders are accurately picked and staged for delivery on time
Audit order completion and accuracy
Responsible for achieving a minimum of 90 picks per hour
Managing staff to achieve results
Partner with store personnel including Store Director, department heads and receiver, vendors and Operations Managers to ensure product availability
Manage the re-shop process to minimize out of stocks and substitutions
Manage future item demand
Responsible for participation and attendance at Store Director, department manager weekly meetings
Responsible for 97% in stock shopping fulfillment
Responsible for achieving less than 3% out of stocks
Responsible for eliminating missing items to 0%
Partner with drivers and observe shoppers to ensure best practices are being followed
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor and manage direct reports
Schedule shoppers to achieve efficiency and performance expectations
Proactively manage customer contact in both responding to customer calls and reaching out to customers as needed
Process customer refunds on a timely basis
Manage E-Commerce assets, equipment and undelivered product
Manage eCommerce business by using current computer applications to manage orders, communicate business directives and reporting
Perform services for drive up customers and delivery agents partnered with eCommerce
Company
Tom Thumb Supermarket
Tom Thumb | DFWs Grocer Since 1948 At Tom Thumb, we’re proud to be a trusted part of the Lone Star State for over 75 years.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Bob Cullum
Founder
J
J.R. Bost
Founder
Recent News
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2025-09-28
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2025-08-06
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